Assistant General Manager- Springhill Suites at the RIM
Hospitality Resource Group LLC San Antonio, TX Salary based on experience

18119 Talavera Ridge

San Antonio, TX 


Job Description:  To drive the overall success of the hotel through strong leadership.  The AGM is responsible for meeting or exceeding the revenue and profit goals of the hotel as well as ensuring all brand standards for quality and service are met.  This position assists the General Manager to help oversee and manage all aspects of the daily hotel operations by creating a positive and friendly atmosphere and leads the team by setting the standard and example for the rest of the team to follow. 

Essential Job Functions:

Customer Focus:

  • Is 100% focused on customer satisfaction

  • Responds to all customer calls/emails/requests the day they are received

  • Works with all team members to proactively be ready for our guests through effective daily meetings, room inspections, reviewing front desk reports, etc. 

  • Is visible to guests during peak check-in/out times, peak breakfast times, etc. to ensure all interactions between customers and associates are positive

Employee Focus:

  • Communicates effectively with all team members and ensures daily meetings are effective and fun for the staff

  • Ensures all hotel staff, including new associates, are properly trained in accordance with both hotel and brand standards

  • Celebrates team member success and communicate results to all team members

  • Participate in the annual engagement survey and ensure all employees have the opportunity to participate

  • Holds employees accountable for all hotel policies and procedures

Financial Results:

  • Achieve budgeted revenue and profit goals

  • Accurately submits payroll ensuring employee checks are correct

  • Oversees all accounting procedures and controls and ensures tight control procedures are in place.  Employees are held accountable and trained when necessary

  • Completes the hotel profit tool weekly and submits when due

  • Completes the month-end checklist

  • Oversees all accounts receivables and ensures all A/R is collected on

  • Ensures payables are processed weekly in accordance with company procedures

  • Maintains all appropriate PAR levels and that ordering in all departments is done based on the established PAR levels


  • Ensures on property sales efforts are in place and used to help drive the sales results

  • Maintains a good working relationship with the competitor hotels to help drive leads


  • Effectively manages all recruiting, selection, orientation, training, and performance planning

  • Maintains accurate employee files in both and on the property that is secured at all times and that comply with all local and federal laws and regulations

  • Administers all hotel policies and procedures

  • Is “Hands-On” and jumps in any area to assist employees

  • Maintains all required certifications

  • Inspects rooms and public areas on a daily basis

  • Recognizes and corrects any safety or security hazards

  • Ensures all required inspections, tests, and certifications are completed when due

  • Oversees scheduling of all employees to ensure all required shifts are covered and within budgeted labor guidelines

  • Ensures all required documentation is available and completed as required

  • Works to ensure all rooms are in service and all equipment is working order

  • Makes sure there is a strong GCPM program in place and that all rooms and equipment are maintained properly 


 In addition to your wage/salary, we offer a comprehensive benefits program to full-time employees that include:

  • Employer-Sponsored Medical Benefits (employer pays 3/4 of Health Plan Costs)
  • Vision and Dental Plans
  • Short-Term Disability
  • $20,000 Employer Paid Life Insurance Benefits at no cost
  • Discount room rates for Employees at Marriott Hotels Worldwide
  • Paid Time Off
  • Employee Referral Bonus Program
  • Rapid and Mass Transit Discount Voucher Program

Must pass the pre-employment background check and drug screen.

Hospitality Resource Group LLC is an EEO employer - M/F/Vets/Disabled
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