Front Desk Receptionist

Illinois Orthopedic Network of Chicago, IL is seeking to hire a Full-Time Front Desk Receptionist, bilingual in Spanish, to help ensure that our patients are getting the care and treatments they need to heal and return to normal life. If you are a caring individual looking for a place where your expertise will be valued, your knowledge expanded, and your abilities challenged, this may be the position for you!

This Front Desk Receptionist position comes with a competitive starting wage based on education and years of experience. We also have great benefits; Health, Dental, and Vision Insurance, a state-sponsored retirement program, 6 official paid holidays, 2 unofficial paid holidays, as well as 15 paid time off (PTO) days annually.

ABOUT ILLINOIS ORTHOPEDIC NETWORK

Illinois Orthopedic Network (ION) is an orthopedic practice specializing in workers' compensation and personal injuries. We are committed to providing the highest quality care for our patients. Our approach involves a thorough understanding of the patient's needs, use of modern diagnostic modalities, treatment with multiple conservative measures, and ultimately, advanced surgical techniques when necessary. To provide this high level of care, we need a hardworking and dedicated team of professionals. Here at ION, we know that we would not be able to achieve our mission without our team. That is why we offer competitive compensation, generous benefits, and a supportive work environment.

  Responsibilities

·         A variety of administrative duties such as answering patient phone calls, practicing proper email etiquette, basic filing and record keeping, and maintaining a clean and organized environment

·         Greet clients, visitors, and guests; determine the purpose of each person’s visit and direct or escort them to the appropriate location

·         Confirm scheduled appointments and procedures

·         Receive mail, documents, packages, and courier deliveries and distribute them

·         Pay close attention to detail and efficiency to make sure things run smoothly

·         Assist clinic staff in other duties as assigned

·         Keep up with the fast-paced environment

QUALIFICATIONS

• High School Diploma (GED) is a minimum requirement.
• Ability to sit for extended periods of time
• Ability to multi-task and prioritize
• Ability to handle high call volume and handle or route calls correctly
• Fluent in English and Spanish
• Excellent verbal communication skills
• Excellent interpersonal and customer service skills

A DAY IN THE LIFE OF AN FRONT DESK RECEPTIONIST

As a Front Desk Receptionist, you are directly involved in ensuring that we deliver patient-focused care at all times. You ensure that our patients feel welcomed and attended to and that their visit or call goes smoothly and efficiently. You love that you get to spend much of your time interacting with people. You greet patients warmly when checking in for appointments while handling incoming calls with your excellent phone etiquette. You are excited to be a part of this fast-paced, high-volume clinic with a focus on ensuring a smooth flow of patient visits and calls. You are always a calming presence for our patients.

WORK SCHEDULE

The typical schedule is an 8.5-hour day Monday-Friday