CTM is an award-winning provider of
innovative and cost-effective travel management solutions to the corporate
market. Our proven business strategy combines personalized service with
client-facing technology for an impressive return on your investment. CTM is an
ASX:200 corporation, with current market capitalization exceeding $1
Our Denver headquarters established
the CTM brand in North America in 2012 and through the CTM growth model we are
now a Top Ten TMC in North America with more than 20 offices coast-to-coast. We
are a family of locally-empowered entrepreneurial professionals underpinned by
the power and scale of a global technology disrupter.
The company employs over 750 FTE in
North America and 2,200 FTE staff globally and maintains a global
administrative base in Australia. CTM thinks globally, but acts locally by
serving clients in 82 countries, including owned operations across Australia,
Asia, North America, Europe and New Zealand.
looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers to join our East Coast Teams.
You will be responsible for
developing long term relationships with your portfolio of assigned customers,
connecting with the key business executives and stakeholders. You will liaise
between customer and cross functional international team members to ensure the
timely and successful delivery of our solutions according to customer needs.
This can be either Home Based or in a local office full time
Operate as the lead point of contact for any and all matters specific to your customers; maintains and expands relationships strategically with key accounts
Build and maintain strong, long-lasting customer relationships; account retention is paramount
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
IIIncrease revenue and profitability per client through upselling of services and products, consolidation and contract management
Use contacts to generate new business (i.e. key contact moves to a new company)
Forecast and track key account metrics
Demonstrate value through strategic meetings and business reviews collaborating on initiatives and quantifying recommendations and accomplishments
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Proactively assesses, clarifies and validates customer needs on an ongoing
Leads solution development efforts that best address customer needs,
while coordinating the involvement of all necessary company personnel
Ensure the timely and successful delivery of our solutions according to
customer needs and objectives; project management of internal colleagues and customers is essential
Identify and grow opportunities within territory and collaborate with sales
teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Understand client reporting tool and ability to run client reports
Proven account management or other relevant experience
Demonstrated ability to communicate, present and influence credibly and
effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
BA/BS degree or equivalent preferred
In addition to a great work environment, CTM offers a
comprehensive range of benefits designed to fit your needs. Some of these include:
Comprehensive medical and dental plans, with
Section 125 cafeteria plan (pre-tax).
Employer paid Life Insurance
401(k) Plan with generous annual employer match.
Lucrative Incentive Programs.
Numerous paid holidays.