Case Manager - Term

CMHA Kelowna is hiring a full-time 12 month term Case Manager. This position offers 37.5 hours a week with a typical work week of Monday – Friday, 8:00am – 4:00pm.

WHO IS A CASE MANAGER?

The Case Manager supports youth participants between 17 and 24 years of age as they transition out of CMHA Kelowna youth housing.  This position involves delivering ongoing case management to support the process of maintaining safe, affordable, and suitable housing. The Case Manager provides personalized supports that promote health and wellness, life skills, educational and employment opportunities, and social connection—empowering youth to build independent and meaningful lives.  The Case Manager will provide 6-12 months of support in order to help ensure stability in transition to their new living environment.
 

WHAT DOES A CASE MANAGER DO?

• Provides intensive case management and individualized support to a small caseload of 7–10 youth transitioning out of supportive and semi-independent youth housing options, ensuring a smooth shift to independent living in the community. 
• Collaborates with participants in creating individualized support plans of care unique to each person and reviewed and/or modified regularly
• Provides case management, outreach, advocacy and access to information and other services \Provides services that address the unique needs of youth, such as developing life skills, navigating systems and services, integrating mental health and addictions supports, ultimately supporting a healthy transition to adulthood 
• Provides services in the young person’s home and in the community, transporting clients to appointments and other resources
• Moves clients in and out of their homes including packing, carrying, and moving client belongings
• Meets regularly with the Manager and team to review caseloads and troubleshoot client concerns
• Facilitates connections and referrals to other community services, including medical facilities, mental health services, social assistance programs, and substance use services
• Collaborates with Foundry Kelowna and other relevant service providers to ensure seamless and coordinated support for clients.
• Facilitates referrals and ensures continuity of care by connecting participants to age-appropriate or adult services as they transition from youth-focused resources.
• Provides an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner 
• Collaborates with emergency response teams, law enforcement, and medical personnel when necessary 
• Maintains written and computerized records, including case notes, data/statistical information, and other relevant documentation using databases
• Works within the program budget, monitors expenditures, and assists with financial reports
• Provides information for reporting on grants and funding to the Manager as needed
• Other duties as assigned.

YOUR STRENGTHS & EXPERIENCE:

• Degree in Social Services or related field is required 
• Valid Class 5 driver’s license and reliable vehicle
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in First Aid, CPR, and Naloxone considered an asset 
• Minimum 2 years of Case Management experience working with youth and young adults preferred 
• Experience working with young people with serious mental illness and/or addictions and those that have experienced homelessness required 
• Ability to engage respectfully and develop rapport with individuals, with multiple barriers, through a harm reduction lens
• Communication skills to effectively support clients
• Ability to work in cooperation with team members and independently
• Understanding of and commitment to working with people experiencing mental health concerns and substance use
• Knowledge of current best practices and approaches in preventing and ending youth homelessness 
• Knowledge of health and social service systems in both the youth and adult system of care
• Ability to maintain consistent professional boundaries, exercising mature judgment and understanding of safety concerns
• Understanding of Harm Reduction theory and demonstrated ability to implement harm reduction strategies
• Understanding of Intentional Outreach, Housing First, Rapid Re-Housing, and Shelter Diversion principles
• Understanding of working with a Trauma Informed lens
• Familiar with or ability to learn Homeless Individuals and Families Information System (HIFIS) and Dacima
• Proficient understanding of Microsoft Outlook, Word and Excel
• Strong attention to detail
• Critical thinking, problem-solving, and decision-making skills
• Conflict resolution and crisis intervention skills
• Ability to complete tasks in a timely and efficient manner, utilizing good organizational skills
• Ability to manage multiple cases efficiently and effectively
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products
• Reliable vehicle and ability to travel between facilities and other locations on a daily basis 

WHO IS CMHA KELOWNA? 

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org 

CMHA KELOWNA OFFERS YOU:

• A competitive hourly wage of $24.36-28.01
•  Dental, Health & EAP Benefits 
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork 

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day. 

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

Please visit our careers page to see more job opportunities.