Front Desk Supervisor

The Front Office Supervisor responsibilities play a crucial role in the effective and smooth running of The Odessa Marriott Hotel & Conference Center. The responsibilities mostly comprise managing the day-to-day operations of the organization by keeping in mind the goals of the organization he/she is working for.

Qualifications

• Minimum 2-3 years hotel experience or a related field requiring.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high-pressure environments &, including ability to handle guest's objections and disputes to satisfactory results. 
• Must be proficient in Microsoft applications (Excel, Word, and Outlook)
• Knowledge of hotel system software
• Review shift logs/daily memo and document information.
• Minimum of a High School Diploma preferred.
• Prior Hotel Front Desk experience preferred.

Responsibilities

• Approach all encounters with guests and associates in friendly, service-oriented manner.
• Maintain regular attendance in compliance with Eofficial Enterprise SOP, as required by scheduling which will vary according to the needs of the hotel.
• Must be able to work well in stressful, high-pressure situations, including ability to handle guest objection and disputes to satisfactory results.
• Maintain high standards of personal appearance and grooming, which include wearing proper uniform and name tag when working.
• Comply at all times with Eofficial Enterprise, standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest's relations at the front desk.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P and special guests requests.
• Review Front Office log and trace files daily.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely professional manner.
• Be aware of all rates, packages, and promotions currently underway.
• Be familiar with all in-house groups.
• Be aware of all closed out and restricted dates. 
• Follow and enforce all Eofficial Enterprise hotel credit policies.
• Be able to perform all duties of Front Desk Agent.
• Be able to complete and ensure that proper bucket check, room rate verification report, housekeeping reports have been accurately done and filed.
• Maintain proper operations of P.B.X console and ensure that all Eofficial Enterprise standards are met. 
• establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set examples for other associates)
• Assist Front Office Manager in ensuring that associates are following Eofficial Enterprise standards (phone etiquette, following-up with guest calls)
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely efficient manner.
• Ensure that all are at all times attentive friendly helpful and courteous to all guest's, managers and all other associates.
• Ensure the maximization of room revenue through Rooms Merchandising.
• Answer all guest inquiries in a timely professional nature.
• Be involved in departmental meeting, planning, and execution.
• Help maintain productivity levels at or above budgeted standards.
• Preform any other duty as required by management.
• Assist in training of new hires and current associates on a regular basis.
• Attend meetings as required by management.

The Odessa Marriott Hotel & Conference Center is searching for experienced candidates for the position of Front Desk Supervisor. We appreciate you taking the time to review the list of qualifications and for applying for the position. 

Please visit our careers page to see more job opportunities.