Family Engagement Specialist (Part-Time)
Lewisville, TX
Part-time
$17.00/hour
CHILDREN'S ADVOCACY CENTER FOR NORTH TEXAS is an EEO Employer - M/F/Disability/Protected Veteran Status
Family Engagement Specialist (Bilingual in English and Spanish preferred) - Hourly rate starting at $17 per hour.
This position is responsible for providing on-site childcare to children ages 0-17 years while their family members are receiving services from the agency and/or managing the front desk and working with families to complete intake paperwork.
Essential Functions
- Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities
- Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff
- Provide exceptional customer service and help resolve client/team/staff concerns
- Ensure donations are received, documented, and distributed to the appropriate staff/place
- Provide information on available services and ensure availability of resource materials in waiting/activity areas
- Adhere to all CACNT security and procedural policies
- Communicate any client concerns or needs with other staff to ensure high quality service
- Ensure office and PPE supplies are available
- Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies
- Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes
- Schedule transportation services for clients
- Enter services in database as appropriate
- Participate in scheduled team meetings
- Other duties as assigned
- Must be willing to work at both Lewisville / Denton offices including off-site event locations
- Maintain confidentiality
- Other duties as assigned
Schedule
- Monday to Thursday 4 pm to 8 pm
Travel
- This position will be in both the Denton and Lewisville, TX offices. Travel to the Bridgeport office may be required if agency needs arise.
Education and Training
- High School Diploma or GED required
Experience
- A minimum of 1-year of experience in providing childcare required
- A minimum of 1-year of experience in providing customer service required.
- Bilingual in Spanish and English, preferred.
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