Call Center Representative
Sky Zone Roswell Norcross, GA $10 - $14.50
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Communication Center Sales Representative

Location:  Norcross, GA

Compensation: $10 - $14.50 with bonuses.

Cole Family Entertainment is a leading provider in active family experiences! With a portfolio of brands, CFE will create invigorating and profitable entertainment that DELIVER amazing, wholesome, and fun family memories to our guests!

Position Summary:  

Cole Family Entertainment is seeking an Inside Customer Service Sales Representative in Norcross, GA to join the communication center. This role will be the initial contact team for guest’s interest in our products and will be responsible for booking birthday parties, group events over the phone, and informing customers of the product features and terms. 

Duties and Responsibilities:

  • Receive Inbound calls.
  • Place outbound follow-up calls to sales leads, and offer guests the opportunity to book an event with the company.
  • Answer questions about the product details, the company, and issues with the account for the guest.
  • Answer and compose emails, texts to guests and office staff.
  • Assist customers with any technical issues experience with website and escalate any issues to management appropriately.
  • Perform basic account maintenance activities.
  • Provide exceptional customer service to both internal and external customers. 

Specific Knowledge, Skills, and Abilities

  • High School degree
  • Ability to type 45 wpm
  • Excellent interpersonal, written, and oral communication skills.
  • Excellent listening skills
  • Strong work ethic and a self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Must possess and be able to demonstrate strong influencing and closing skills.
  • Ability to learn and navigate new software quickly.
  • Preferred if applicate is pursuing a higher education degree.
  • Previous telesales experience a plus, but not required. 

Requirements:

  • Criminal background check required

Physical Requirements:

  • Sitting, standing and walking in an office setting.
  • Light lifting may be required. 
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