Housekeeping Supervisor - Four Points by Sheraton Kelowna Airport

The Four Points by Sheraton Kelowna Airport is currently accepting applications for a Housekeeping Supervisor who will be a hands-on leader and be responsible for achieving the highest quality of cleanliness for the hotel by directing and coordinating the housekeeping and janitorial operations.


What We Offer:

  • Employee discounts on accommodations, dining, and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina);
  • World-wide accommodation and dining discounts with Marriott brands;
  • An excellent work environment, and the opportunity to be a part of the number one hotel in Kelowna, per TripAdvisor.


General Duties and Responsibilities:

  • Ensure policies and procedures are followed consistently through daily operations;
  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed;
  • Handle guest concerns and react quickly logging and notifying the proper areas;
  • Actively participate in the daily briefing, daily warm-up, and department meetings;
  • Ensure Room Attendants are informed daily about priorities in their section;
  • Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable experiences;
  • Develop a strong team of associates through effective leadership;
  • Deliver excellent and prompt guest service;
  • Proactively address any day-to-day operational concerns, determining appropriate solutions and actions to be taken;
  • Comply with all safety regulations of assigned tasks, while ensuring a clean and safe working environment;
  • Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures;
  • Adhere to all environmental policies and programs as required;
  • Assist in the day to day operations of housekeeping including scheduling, planning, workload, delegating tasks and communication across departments;
  • Assist with hiring, training, the introduction of new team members and performance management;
  • Other related duties and projects as assigned.


Skills and Qualifications:

  • Previous housekeeping experience is required;
  • Previous supervisory experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service;
  • Good computer literacy (experience and proficiency in MS Word, Outlook and Excel);
  • Strong interpersonal and problem-solving abilities;
  • Detail-oriented, organized and focused on quality;
  • Highly responsible and reliable, demonstrating initiative as required;
  • Proven ability to perform under pressure in a fast-paced, team-based environment;
  • Excellent communication skills, both verbal and written
  • Highly organized and effective time management skills;
  • Outstanding problem-solving skills;
  • Available to work varied shifts: days, weekends and holidays;
  • Must be legally entitled to work in Canada without restriction.    





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