Front Desk Lead - Hitching Post Motel

Title: Front Desk Lead 

Department: Hitching Post Motel 

Status: Part-Time Permanent 

Pay Grid: Front Line 

Pay Scale Range: $18.00 to $23.00 Hourly Wage 

Reporting to: Motel Manger 

Schedule: Opening and closing - Rotating schedule

________________________________________

Summary of Duties: 

Under the direction of Motel Manager, the Front Desk Lead is responsible for opening / closing of the Front office, answering the phone and emails, supporting the Housekeeping team, assisting in laundry room, scheduling housekeeping based on guest bookings, preparing daily housekeeping room cleaning schedule, looking at registration software, meeting and greeting with service workers/contractors as needed, and occasionally being on-call for afterhours guest check-ins. 

Key Deliverables and Expectations: 

Administrative Duties: 

• Maintain accurate records of completed tasks and supply usage. 

• Ensure proper inventory levels by notifying supervisors when supplies need

Front office 

• Open the front office and make sure the computer, printer, POS is up and running. 

• Receive phone calls, follow up on voicemail from the previous day.

• Open Roomsy, our reservation software, to see the booking calendar.

Guest services

• Greeting guest and assist with room check-in / check-out

• Contact late arrivals, process manual payment with their permission, leave the invoice in the room and set up their lock box.

• Answer texts to give codes to late arrival guests

Reservation

• Check daily reservations and print off reservation Cards as needed for the day.

• Adjust housekeeping scheduling as new reservations come through.

• Confirm if there are any late arrivals for that day and make a note for the evening shift.

• Do call backs or emails for those seeking to book a room(s)

Housekeeping support:

• Check all unoccupied rooms and make the daily housekeeping cleaning schedule

• Call on-call housekeeping, if necessary, based on reservation needs

• Assist with laundry

• Peridodicaly check in on housekeeping to see how they are doing and how you can support

Other Duties

• Perform other related duties as assigned by the supervisor or management.

Experience and Attributes: 

• Previous guest services or reservations experience is an asset. 

• Experience with scheduling.

• Working knowledge with booking platforms and managing emails.

• Strong attention to detail and commitment to maintaining high cleanliness standards. 

• Ability to work independently and lead and motivate a team to accomplish daily goals. 

• Excellent organizational and time management skills. 

• Strong communication and interpersonal skills. 

• Clear Criminal Record Check. 

Please visit our careers page to see more job opportunities.