Customer Service Representative Pike Co

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Customer Service Representative

Bank customer service representatives are the face of a bank’s brand. They interact with customers daily, answering questions about products and services, resolving issues.

 

Bank Customer Service Representative Job Duties

  • Opening new accounts for consumer and business customers
  • Communicating with customers to resolve issues or concerns regarding products or accounts, such as opening new accounts or transferring funds between accounts
  • Processing transactions such as deposits, withdrawals, or loan payments on behalf of customers
  • Processing wire transfers and other complex transactions
  • Reviewing account statements and other financial documents to ensure accuracy of entries
  • Performing cash handling duties, such as processing payments from customers using automated teller machines (ATMs) or hand-held devices
  • Knowledge of all electronic banking services (mobile, online banking, bill pay, and debit cards).
  • Providing information about bank products and services to potential clients
  • Processing account transactions such as deposits, withdrawals, or loan payments on behalf of customers
  • Responding to inquiries about account balances and other general customer service inquiries
  • Maintain a high level of confidentiality concerning all customer information – outside the bank as well as internally
  • Abide by the bank’s Code of Ethics and all regulatory policies and procedures

 

FIRST BANK MCCOMB MISSISSIPPI is an EEO employer - M/F/Vets/Disabled
OR
 
 
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