IHOP Host

POSITION: IHOP Host/Hostess/Cashier

SUMMARY

Greet and seat guests promptly, cheerfully and courteously. Take guest remittance as required and

make every effort to ensure the quality of the guest’s dining experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES                 

These include the following:

•       Develop and maintain professional functional working relationships with IHOP Team Members

and guests.

•       Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table

is available.

•       Rotate station seating to ensure the quality of guest service.

•       May handle guest complaints, inquire about the quality of the dining experience, thank guests

and invite them to return.

•       Handle cash in an accurate and responsible manner.

•       Take register readings, make interim cash reports, count cash register receipts and make

frequent cash drops according to Company cash-control policies.

•       Answer the telephone, take messages and take and complete all To Go orders.

•       Maintain guest checks in numerical order.

•       Maintain a waiting list as necessary.

•       Check restrooms every 30 minutes to ensure proper stock levels and cleanliness.

•       Clear, clean and reset tables and clean chairs, booths and floors after guests leave.

•       Perform cleaning duties according to posted cleaning charts.

•       Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.

•       Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or

acting supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

EDUCATION AND/OR EXPERIENCE

No prior experience or training required.

LANGUAGE SKILLS

Ability to read and comprehend instructions, correspondence and memos. Ability to write simple

correspondence. Ability to read and speak English to understand guest checks, instructions, warning

and safety labels and communicate with others.

IHOP Restaurant Operating Procedures & Standards

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common

fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or

diagram form. Ability to deal with problems involving several concrete variables in

standardized situations.

OTHER SKILLS AND ABILITIES

Successfully complete IHOP training course work as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team

Member to successfully perform the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member regularly is required to stand, walk and

talk or hear. The Team Member frequently is required to use hands to finger, handle or feel objects,

tools or controls. The Team Member occasionally is required to stoop, kneel, crouch or crawl. The

Team Member occasionally must lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member

encounters while performing the essential functions of this job. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member occasionally is exposed to fumes or

airborne particles. The noise level in the work environment is usually moderate.

Ruby Enterprises is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.