Be an essential part of the casino functions. Make the guests feel at home while interacting with them. Provide excellent guest service while assisting patrons, encouraging player club enrollment and membership, rewarding, answering marketing/promotional questions, and assisting/resolving guests’ problems.
Enrolls new players in the player club program. Informs members of Player Card benefits, contests and promotions. Replaces lost player card and membership cards. Distributes promotional items in accordance with guidelines. Develops and maintains a thorough knowledge of player tracking system. Maintains thorough knowledge of marketing, events, and promotions. Assists customers with their redemption of daily transactions. Notifies management of any technical problems in the player card system. Maintains daily inventory of Player Club daily items redeemed. Develops positive relationships with our casino customers in order to maximize return visits. Assists in various promotional activities of the Marketing Department, as requested. Assists in planning and preparation for marketing events. Investigates and resolves customer problems. Processes payments for resort membership cards and issues/activates casino access cards for guests at an event(s). Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board.
High school diploma or equivalent. Six months of related experience. Must qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have a thorough knowledge of approved Responsible Gaming Program.
Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled