Housekeeping Supervisor

Organization Overview

Vivo for Healthier Generations is a charity committed to igniting a mindset to LIVE for healthier generations. Our Centre provides an inclusive, high-traffic environment that supports healthy lifestyles for individuals and families. We are committed to excellence in guest experience, safety, and operational standards.

Position Details

• Employment Type: Full-Time, Permanent
• Reports To: Guest Experience Manager
• Location: Calgary, Alberta
• Hours: 37.5–40 hours per week; flexibility required including early mornings, evenings, weekends, and statutory holidays as operationally required.
• May require periodic after-hours response to urgent facility or sanitation issues.

Position Summary

The Housekeeping Supervisor is responsible for leading and overseeing all day-to-day housekeeping operations to ensure a clean, safe, and welcoming facility. This is a working supervisory role and may require hands-on cleaning support during peak periods, staffing shortages, or urgent facility needs. The role supervises internal housekeeping team members and serves as the primary on-site liaison for the overnight contracted cleaning vendor. The Supervisor is accountable for scheduling, quality assurance, performance management, inventory control, safety compliance, and continuous improvement of cleanliness standards across the entire facility.

Key Responsibilities

1. Leadership & Team Management

• Provide direct supervision, coaching, and support to housekeeping team members.
• Participate in recruitment, onboarding, and training of new staff.
• Conduct probationary reviews, annual performance evaluations, and ongoing coaching conversations.
• Develop and manage staffing schedules to ensure adequate facility coverage across peak and off-peak operational periods.
• Establish clear performance expectations and promote accountability and professionalism.
• Model Vivo’s values of Growth Mindset, Respect, and Well-Being in leadership approach and team interactions.

2. Operational Oversight & Quality Assurance

• Lead execution of daily, weekly, monthly, and seasonal cleaning schedules across the entire facility.
• Ensure cleanliness and presentation standards are maintained across aquatics-adjacent areas, changerooms, fitness spaces, studios, offices, common areas, and back-of-house spaces.
• Conduct structured inspections and maintain documented quality assurance logs and inspection scores.
• Implement corrective action plans when cleanliness or performance standards fall below target.
• Proactively identify sanitation risks, facility wear, and maintenance concerns; escalate appropriately.
• Monitor high-traffic trends and adjust staffing deployment and cleaning priorities accordingly.
• Act as the internal subject matter lead on cleanliness standards and infection prevention best practices.

3. Vendor Coordination

• Serve as the primary on-site point of contact for the external overnight cleaning vendor.
• Conduct walkthroughs to monitor vendor performance and service quality.
• Document concerns, track recurring issues, and escalate service gaps to the Guest Experience Manager.
• Support scope clarity and continuous improvement of contracted services.

4. Health, Safety & Compliance

• Ensure compliance with public health regulations and Occupational Health & Safety standards.
• Maintain WHMIS compliance and proper chemical handling and storage procedures.
• Support emergency response procedures and ensure team awareness and readiness.
• Ensure adherence to privacy and confidentiality requirements in alignment with PIPA.

5. Inventory & Budget Oversight

• Monitor and maintain cleaning supply and equipment inventory.
• Order supplies within approved budget parameters.
• Identify cost efficiencies while maintaining quality standards.
• Support annual budgeting and forecasting processes as required.

6. Collaboration & Guest Experience

• Collaborate with Aquatics, Fitness, Child & Youth, Guest Services, and Operations teams to align cleaning scope with programming and facility usage.
• Respond professionally and promptly to cleanliness-related guest concerns.
• Support event readiness and high-traffic periods through proactive planning.

Qualifications

• Minimum 3–5 years of progressive experience in housekeeping, custodial, or facilities operations.
• Minimum 1–2 years of supervisory or team leadership experience.
• Experience in recreation, hospitality, healthcare, or large public facilities preferred.
• Strong knowledge of commercial cleaning practices and sanitation standards.
• WHMIS certification (or willingness to obtain within 30 days).
• Standard First Aid & CPR-C/AED preferred.
• Police Information Check with Vulnerable Sector Search required prior to start date.

Skills & Competencies

• Strong leadership, coaching, and performance management abilities.
• High attention to detail and quality control mindset.
• Strong organizational and time-management skills.
• Ability to prioritize in a fast-paced, multi-use facility environment.
• Clear and professional communication skills.
• Problem-solving and conflict-resolution capabilities.
• Comfortable using scheduling software, inspection logs, digital tracking tools, and internal communication systems.
• Ability to work independently while maintaining accountability.

Physical Requirements

• Ability to stand, walk, bend, lift, and perform physical tasks for extended periods.
• Ability to lift up to 50 lbs as required.
• Ability to work in environments involving cleaning chemicals, humidity, wet surfaces, and high-traffic activity.

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