Responsible for taking customers' orders, serving food and accepting payment from them at the end of the meal. They are required to be familiar with the restaurant's menu and to provide service that is appropriate to the type of establishment at which they work. Ensure high quality of food and beverage service with emphasis on customer satisfaction.
Must possess knowledge of all food and drink recipes pertaining to restaurant. Must provide complete customer satisfaction with the highest level of service. Must be able to physically handle working on feet for 10 or more hours per day. Responsible for upholding all state, federal, and corporate regulations pertaining to alcohol service. Servers are responsible for greeting guests, taking orders, ensuring proper fulfillment of orders, delivering food/drinks to tables, and addressing any issues that arise during guest’s dining experience. Servers are responsible for taking payment and must be knowledgeable of food and beverage SOP’s for cash handling and the variance policy. Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board. Authorized to issue and activate casino access cards.
High school diploma or equivalent. Six months previous experience is required. Ability to communicate effectively with others; understands and complies with all Company and departmental rules and regulations. Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must be able to work with and understand basic arithmetic functions. Must have full working knowledge of MICROS POS. Must be Serv-Safe certified. Must be TIPS or RAMP certified. Must be knowledgeable and adhere to all PLCB regulations.
Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled