Guest Service Agent

PHM is seeking a Guest Service Agent for our Homewood Suites- Atlanta, GA (Buckhead).

Guest Service Agent Responsibilities:

  • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
  • Promote and sell services/amenities of the hotel.
  • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
  • Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
  • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
  • Check all credit cards for validity before the end of the shift.
  • Ensure all cash, check and miscellaneous departments are in balance at shifts end


  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
Homewood Suites Buckhead is an EEO employer - M/F/Vets/Disabled
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