the direction of Poker House/Pit Boss, the Poker Dealer is responsible for
dealing cards to guests in accordance with AGLC Terms and Conditions while
providing excellent customer service.
Maintaining our CORE values is essential for this position. The Poker Dealer is critical in the success
of our business and maintaining a professional manner at all times.
Responsibilities and Duties
Welcome guests to the table
and deal cards as per AGLC Terms and Conditions.
Respond to guest issues and
escalate as required.
Monitor chips and cash and ensure
the integrity of the game.
Observe problematic guest
behaviors and report to the House/Pit Boss as required.
Be a great team player and exemplify outstanding guest
service, to both internal as well as external guests.
Develop and cultivate strong working relationships with
guests, ownership, employees, the AGLC and the community and charitable
Ensure compliance with AGLC policies.
Ensure compliance with licensing laws, health and safety and
other statutory regulations.
Promote and maintain the highest levels
of integrity and customer service.
Ensure outstanding guest service by
responding promptly to guest needs and requests for service.
Every team member will follow
and support the Core Values, of the ownership company.
Other duties as required.
Education and Experience
Minimum of high school
education or suitable combination of education and experience.
Minimum six (6) months of
poker dealing experience, preferred.
Current AGLC registration
gaming license, or ability to successfully become a registered gaming worker,
which includes a criminal background check.
AML Certification, Deal us in Phase 1 with AGLC.
Deal us in Phase 2, and ProServe certification are an asset.
Skills and Abilities
speak English is mandatory. Ability to fluently speak additional languages is
ethic with ability to maintain professionalism and a high level of
must be ready and willing to work a flexible schedule, including graveyards,
weekends, and holidays. The hours of work will be based on operational needs.
to maintain effective table control, in terms of both game speed and protecting
the integrity of the game
to maintain 20+ hands per hour
recognize signs of collusion or team play, angling, obvious misinterpretation
or manipulation of the house rules, etc.
written and verbal communication skills.
interpersonal skills, organized, with strong problem-solving skills.
Knowledge of Alberta Casino Terms & Conditions and Operating
and ability to clearly explain operating house rules to guests and
demeanor and ability to approach situations in a tactful manner.
to work calmly under pressure and treat others with respect regardless of their
status or position.
responsibility for own actions.
passion for providing excellent service and full alignment with the
willingness to learn about guest needs and wants.
dealing with VIP or “high stakes” guests is considered an asset.
Frequent standing, sitting and walking.