Dispatcher and Reservationist

We are looking for qualified, reliable, and customer service oriented individuals to coordinate multi-trip reservations. The Dispatcher/Reservationist will be the first touch point that our customers experience at Carey of Austin. 

Job Description:

  • Answer phone in a consistent manner
  • Respond to customer requests and update the computerized booking system
  • Input and modify reservations, making sure that the entry is accurate and complete
  • Speak to clients with common courtsey, and respect
  • Use Microsoft based software to do a combination of data entry and analyzing  to schedule trips
  • Must have ability to work nights and weekends
  • Great time management skills and adaptable
  • Proficient with computers
  • Exceptional communication skills
  • Perform other duties as assigned

Job Requirements: 

  • Ensure all clients are picked up on time
  • Provide direction, guidance, and support to drivers, clients, and any other appropriate personnel as needed
  • Respond to and professionally manage high call volume, unanticipated ride volume and capacity surges, inclement weather emergencies, and other unexplained events
  • Quickly and efficiently coordinate the process of all client requests including reservations, changes or cancellations
  • Route, schedule, and coordinate drivers in vehicles to various locations in a realistic and efficient manner based upon geography and current logistics
  • Provide pricing info and recommend the most efficient pick-up time and vehicle to suit the client's needs and geography
  • Establish rapport with the drivers
  • Know location of all vehicles and drivers at all times while dispatching through on-going connection and communication throughout the course of your shift, while utilizing and monitoring the vehicle and driver grid
  • Regularly check airline schedules and updates for changes to flight schedules

Applicants must pass a background and drug test.


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