Care Coordinator

Reports To: Clinical Director

FLSA Status: Non-Exempt

Work Schedule: Full Time 

Salary: Hourly

Position Summary:

At Thrive Behavioral Health Center, we deliver industry leading peer support for those suffering from Mental Health and/or Substance Abuse Disorders.  We are proud to set the industry standard and continue our growth. A Care Coordinator is responsible for consulting with patients and determining their needs, coordinating patient- care services, educating them about their condition, and working with the care team to evaluate interventions. The successful candidate will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service. This role would include

identifying and addressing client needs, crisis intervention and other services to assist the client and their family in the treatment process. 

Essential Duties and Responsibilities:

• Engage with peers to ensure Thrive services  are received  in a timely manner

• Consult with clients and family members (as needed) to discuss goals

• Maintain compliance with all Medicaid guidelines

• Develop a Treatment Plan to address their SUD and/or Behavioral Health Needs 

• Work individually with clients and collaborate as part of a multidisciplinary team of professionals

• Educate clients about their condition and give specific instruction and support 

• Utilize telehealth platforms when necessary to engage with clients in completing assessments and other services

• Advocate for the needs of each individual

• Provide hope and help in changing patterns and behaviors

• Develop rapport with clients and check-in regularly with and evaluate and document progress

• Complete administrative duties in a timely and accurate manner

• Act as an advocate for program participants with courts, schools, treatment centers, and other services or agencies as appropriate in order to make referrals and conduct follow ups

• Provide customer service to stakeholders

• Provide outreach and case management to primary clients

• Serve a client base ages 18 and older

• Other duties as assigned 

Requirements:

• Active CDCA, LCDC  licensure in the state of Ohio

• Knowledge working with substance abuse disorders and/or mental health disorders and case management

• Ability to form good working and therapeutic relationships

• Working knowledge of different pathways to recovery and social systems including evidence based practices

• Understands problems analysis, decision-analysis, evaluate interventions, and contingency plans

• Ability to be an active listener by asking questions and reflecting on what is being said

• Proficient level of ability with computer; Microsoft Office Products

• Effective written and oral communication skills; ability to articulate information clearly

• Understands professional and ethical boundaries in a clinical capacity

Preferred Qualifications:

• Previous experience working as a CDCA in a behavioral health capacity

Education: High School Diploma or GED equivalent

Behavioral Competencies:

• Leadership

• Empathy

• Compassion

• Positive Attitude

• Mission driven

• Accountability

Physical Demands: The physical demands described here are representative of those that should be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential duties. The position requires sitting and standing throughout the day, manual dexterity to type on a computer keyboard and operate general office equipment.