The Front Desk Soul Sherpa is primarily
responsible for handling all guest interactions and going above and beyond to
exceed guest requests. S/he often
provides the first point of contact for guests and is responsible for creating
an excellent first impression. S/He will
promote a safe working environment and quality service to create a fun and
unique experience for the guest. The Soul Sherpa will work with all of the SCP
Family to ensure maximum efficiency while upholding an enthusiastic and
friendly environment. The Soul Sherpa shall strive to provide exceptional
service to guests at all times. S/he will be responsible for exemplifying the
Soul Community Planet culture.
● Signs in
and is ready to work on time with a smile and enthusiastic attitude
dressed within guidelines and wearing SCP button.
daily set up procedures
both positive attitude and charming environment toward and for guests.
Answer the telephone as needed.
Respond to guest inquiries with a positive
Process and deliver messages for guests with a
Respond to special requests
Book reservations with additional
special notes for each guest
guidance to guests on hotel events, food truck options, and all local hot
Monitor the open tables/seating in
living room and study for empty and cleaned tables.
Bus tables as needed
cooperatively with all other team members to assure smooth operations.
● Assists in
bar and living room clean up.
Maintain complete knowledge of and
comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly
and acknowledge all guests, however busy and whatever time of day.
Maintain complete knowledge at all
All hotel features/services, hours
All room types, numbers, layout,
decor, appointments and location.
All room rates, special packages and
Daily house count and expected
Room availability status for any
Scheduled in-house group activities,
locations and times.
All hotel and departmental policies
Resolve guest complaints, ensuring
guest satisfaction by always going above and beyond
Have complete knowledge of OPERA,
Zingle and Zaplox systems post company training.
Ensure that current information on
rates, packages and promotions is available at the Front Desk.
Inspect, plan and ensure that all
materials and equipment are ready for all situations
Monitor the hotel front entrance and
greet each patron at the door if applicable
Monitor the check-in/check-out
process; anticipate critical situations and assist wherever necessary to help
alleviate the pressure and to process the guest expediently.
Monitor communication logs and
ensure that guest requests are followed up within specified timeline
Ensure timely and accurate
completion of projects.
Maintain a neat and presentable
front desk area.
Monitor and ensure that express
check-outs are processed through the system.
Observe guest reactions and confer
frequently with staff to ensure guest satisfaction.
Assist guests with reports of
lost/stolen articles, following hotel policy.
Adhere to hotel requirements for
guest/team member accidents or injuries and in emergency situations.
all 7/28 side work.
the MOD’s approval prior to signing out.
other related duties as assigned by any MOD.
associate is held accountable for all duties of this job and other duties as
High school diploma or equivalent
Prior hospitality experience
clean, person with strong desire to create a unique experience
Highly organized and detail-oriented
Previous experience with Windows, Office, and
Opera or similar property management system preferred
Fluency in other languages beneficial
Must be a United States citizen or possess a
valid work permit
Must be able to read and speak English
Must have excellent phone etiquette and friendly
Must be able to accurately follow instructions,
both verbally and written
Must be able to quickly learn simple procedures
Must be detail-oriented and work well under
Must have strong working knowledge
of Microsoft Office programs
Must possess excellent communication skills
Must be able to work in a fast-paced and fun
Must be able to abide by the SCP appearance
Ability to work a flexible schedule that may
include evenings, weekends, holidays, and special events.
Must have the ability to deal effectively and
interact well with the guests and associates
Must have the ability to resolve
problems/conflicts in a graceful and charming manner
Must be positive and strive to live by Soul
Community and Planet
Possess strong leadership,
motivational, organizational and verbal communication skills.
Must have a passion for creating a unique
experience for all guestsWORKING CONDITIONS:
● Must be
able to stand for full shift
● Must be
able to occasionally lift, carry, push and pull up to 50 lbs
● Must have
good hearing for accurate communication with guests.
● Must be
able to use hands and fingers to handle and feel objects, tools controls and
Must be able to frequently bend, stoop and kneel
Must be able to work in areas of loud noises.
Soul Community Planet is an EEO employer - M/F/Vets/Disabled