Lithia Springs Resort (a member of the Neuman Hotel Group family) is looking for a part-time Front Desk Agent to join their team. We encourage anyone with a passion for customer service and a great work ethic to consider this opportunity. Although previous hospitality experience is appreciated, it is not required.
Duties and Responsibilities
- Provide excellent customer service to each and every guest.
- Register arriving guests, assign rooms, and check out guests at the end of their stay.
- Answer phones and field calls.
- Make reservations from the internet and by phone and keep records of assignments and other registration-related information on the computer using the property management system.
- Answer guest questions about services, checkout times, the local community or other matters of public interest.
- Deliver items to guests’ rooms.
- Input data into the hotel’s property management system.
- Stressful situations are common.
- When guests check out, you will prepare and explain the charges and process payments.
- Report problems with guest rooms and public facilities to members of housekeeping or maintenance staff.
- Provide a luggage service when needed.
- Perform limited concierge duties when a guest has questions about area attractions.
- Computer skills- Property management systems, Microsoft Office, Word, Outlook, etc.
- Prior front desk/hospitality experience appreciated
- Must be able to work nights, weekends and holidays depending upon occupancy and time of year
- A professional appearance and good personal hygiene must be maintained at all times
- Must have excellent interpersonal skills, confidence and can easily interact with strangers
- An ability to handle oneself under pressure
- Must have excellent organizational and time management skills and be able to work independently and also as a member of a team.
- Be able to stand for long periods of time (up to 5-8 hours)
- Knowledge of Southern Oregon and surrounding areas is preferred
- Must be able to lift up to 50 pounds
- Willing to perform other job-related tasks that may not be included in this job description