Front Desk Supervisor - Aloft Charleston Airport
The Aloft Charleston is looking for a Front Desk Supervisor that is directly responsible for all front desk personnel. Directs and coordinates the activities of the front desk, reservations and guest services.
Responsibilities
Check-in/Check-out hotel guests.
Process all payments according to hotel requirements.
Provide information and assistance to all guests and vendors.
Prepares all necessary reports during each shift for the management team.
Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards.
Assist in creating and distributing the team member schedule in a timely manner.
Represent the hotel in a professional, knowledgeable and eloquent manner.
Resolve guest problems quickly, efficiently and courteously.
Maintain an impeccably clean, safe and inviting atmosphere inside and out.
Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient.
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.
Qualifications
A minimum of one year of front desk supervisor experience.
Experience handling cash, accounting procedures and general administrative tasks.
Bachelor’s degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.
Knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems.
Effective oral and written communication skills and must be able to work a flexible work schedule as the hours for this management position will vary.
Must have a valid driver’s license.