Customer Service Assistant Manager

ASSISTANT MANAGER

Self-Storage Plus –Manassas, VA

Self Storage Plus is a growing, locally owned, and operated self-storage company with a rewarding and fun culture. We strive to differentiate our people, properties, and processes from our competitors by delivering the best customer experience to our customers. Our team cares about the many experiences that drive our customers to self-storage. Our mission is to give our customers, our management clients, and our employees to Room to Pursue Life.

JOB DESCRIPTION

The Assistant Manager is responsible for efficiently providing excellent customer service assisting the General Manager in managing and maintaining the self-storage property under the General Manager's guidance and/or in their absence. Maintaining excellent customer service and overseeing the Customer’s storage experience.

OBJECTIVES IN THIS ROLE

• Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management

• Great customer service skills, including patience and active listening, to ensure customers feel heard and helped

• Presentation skills and knowledge of best visual and marketing display practices

• Conflict management skills to resolve customer issues effectively and ensure efficiency in teams

• Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives

• In-depth knowledge of the store’s merchandise, its exact location, and its prices

DAILY AND MONTHLY RESPONSIBILITIES

• Greet all customers promptly and professionally with the ability to provide knowledge on the presentation of the amenities, features, and benefits of the property in a positive light

• Supports sales objectives and increases revenue by converting potential customers into renters thereby increasing occupancy

• Handle customer inquiries or problems in a timely, courteous, and effective manner

Answer telephone calls professionally, consistently demonstrating company sales technique standards

• Perform required property and visual lock checks, full unit inventories, and over-lock procedures on a timely and consistent basis in accordance with company policies

• Collect rent, insurance payments, ancillary sales payments and fees, post payments, and process daily banking deposits accurately and in a timely manner

• Maintain and prepare accurate tenant, office, and auction files in accordance with company policy and local, state, and federal laws

• Participate in training programs, meetings, and seminars as required

• Open and close the office each day according to property office hours

• Perform other duties as assigned

PREFERRED QUALIIFICATIONS

• Possess a high school diploma or general education degree (GED)

• Previous property management experience preferred

• Previous experience working in a residential community preferred

• Previous sales experience preferred

• Demonstrate basic math and clerical skills

• Proficiency in Microsoft Office Suite and Internet Explorer/Chrome

• Willingness to work independently and as a team player

• Have access to consistent and reliable transportation

FUTURE GROWTH OPPORTUNITIES

• General Manager

• District Trainer

• Operations Assistant

• District Specialist/Captain

BENEFITS

• Health Insurance

• HSA Account

• Dental Insurance

• Vision Insurance

• Life Insurance

• Paid Time Off

• Professional Development assistance

• Referral Program

• 401K Match

TEAM BENEFITS

Our team consists of “True believers†that commit to our culture of service excellence: Giving 100+1 in each interaction. We live our mission of “Room to Pursue Lifeâ€. We work hard at the Plus Promise:

Professional Problem Solvers

Loving our jobs

Unrelenting Excellence

Sincere service

If you are looking for a challenge, to be challenged, and to expand with a team that is committed to your success, please apply.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.