INTAKE WORKER

Number of Vacancies: 1 Full Time

Type of Contract: Temporary

Hours of Work: Full Time 37.5 Hours/Week

Compensation: $21.69 - $22.56/Hour

Job Code: 4-EST-2025

Contract Start Date: TBD

Contract End Date: March 31, 2026

Department: Employment & Training Services

Location: Hamilton, ON

ABOUT US

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together.  YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

RESPONSIBILITIES

Supports clients of all genders, and persons with disabilities, directing and assisting them to navigate into the right program streams through YWCA and / or external services. Supports the Employment Ontario staff team to ensure that participants are provided with information and services they need to successfully integrate into employment services.

·        Provides intake and assessment for clients with diverse needs and persons with disabilities who require employment services and career development support at YWCA Hamilton;

·        Promotes the employment services at YWCA Hamilton to clients with diverse needs and persons with disabilities;

·        Responds to the requests of potential clients and job seekers and ensures that they are streamed into the right programs or services based on their individual needs;

·        Works collaboratively with the Manager, Employment Services to develop appropriate intake forms and a strategy to refer clients to different services internally and externally as is necessary;

·        Ensures that there is an updated list of service providers in Hamilton for easy referral;

·        Maintains open communication with the manager and program staff to ensure that clients are provided with quality comprehensive and holistic services;

·        Shares information in a timely manner;

·        Familiar with, and adheres to the Occupational Health & Safety Act, (OHSA) Workplace Safety

·        Insurance Board Act (WSIB), Human Rights and Employment Standards Act (ESA);

·        Participates in annual Health & Safety training provided by the YWCA;

·        Attends and participates in staff/team meetings;

·        Ensures compliance with YWCA Hamilton policies and procedures;

·        Maintains high level of confidentiality/privacy when working with client information;

·        Works safely, reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures,

·        Maintains appropriate and accurate record keeping in accordance with YWCA’s policies and procedures;

·        Maintains high level of confidentiality/privacy when working with client information;

·        Participates in mandatory organizational and departmental training and meetings;

·        Understands emerging trends, leading practices, industry professional standards;

·        Develops and nurtures meaningful internal and external working relationships and partnerships;

·        Supports YWCA’s mission, vision and values;

·        Performs other duties as required.

WORKING CONDITIONS: Works 37.50 hours work week, on site, including evenings and weekends as required.

QUALIFICATIONS

·        Completion of college diploma in Business Administration, Social Services or a related field;

·        Minimum of 1-2 years’ experience in administration and client services preferably with clients with diverse needs and persons with disabilities;

·        Previous experience working in Employment Ontario services an asset;

·        Excellent customer service skills required;

·        Strong skills using MS Office programs including Excel and Word; and agility and adaptability to learn and adapt to new platforms and technologies.

·        Ability to maintain a positive and professional approach at all times;

·        Must have current Emergency First Aid and CPR certificate or willingness to obtain at own cost;

·        Must be able to lead and work from a feminist, anti-racist / anti-oppressive perspective for operations and strategic planning;

·        Excellent written and verbal communication skills;

·        Must provide a current Criminal record Judicial Matters or willingness to obtain at own cost;

·        Ability to work independently with minimal supervision, and also work effectively in a team;

·        Bilingual English/French or other languages an asset.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation please reach out to jobs@ywcahamilton.org

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.