Guest Service Agent
Share:

Act as host providing guests with a full range of individualized service during the hotel stay.

Position Requirements

  • Greet, register, and assign rooms to guests of the hotel.
  • Verify customers' credit and establish payment method.
  • Make and confirm external reservations for dinner, entertainment, and transportation.
  • Compute bills, collect payments, and make change for guests.
  • Answer hotel phone and handle guest requests and inquiries.
  • Transmit and receive messages, using telephones or PMS system.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Perform bookkeeping activities, such as balancing accounts.
  • Serve food and beverages to guests, ensuring a positive dining experience.
  • Act as a private lounge host.
  • Practice safe work habits and use required safety equipment.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience required or equivalent training.
  • Dynamic, engaging and passionate personality with the ability to multi-task
  • Work schedule varies and may include working on holidays, and weekends.
  •  Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
OR
 
 
By clicking the button, I agree to the GetHired Terms of Service
GetHired.com member? Login to Apply