JOB TITLE: Human
Resources (HR) Specialist
EMPLOYMENT TYPE: Full-Time
REPORTS TO: Chief Operating
The Arab-American Family Support
Center (AAFSC) is a non-profit, non-sectarian organization established in 1994
to provide culturally and linguistically competent, trauma-informed social
services. Across our eight locations, we empower immigrants and refugees with
the tools they need to successfully acclimate to the world around them and
become active participants in the community. While we support anyone who walks
through our doors, over nearly 27 years, we have developed expertise in serving
the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and
AAFSC works across four priority
areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal
of strengthening families. AAFSC promotes mental and physical wellbeing, food security,
healthy relationships, and family reunification. We get our families ready to
succeed, work, and lead productive lives. We prevent domestic violence, child
abuse, and neglect by counseling families, offering case management services to
victims of violence, and cultivating healthy relationship skills in young
people. Finally, AAFSC communicates the needs of the marginalized, amplifying
their voices for increased impact.
The Human Resources (HR) Specialist
will provide a range of core HR services as the primary point person for the
Human Resources department. In partnership with the Chief Operating Officer
(COO) and Deputy Director of Administration, the HR Specialist will oversee and administer programs focused on
recruiting and onboarding, talent management, compliance, benefits management,
performance development, employee and manager coaching, and policy updates.
A successful person in this role will be organized, have high
attention to detail and will have the capacity to thrive under pressure while
working on multiple projects. This person must be able to exercise discretion
and a high degree of confidentiality at all times. A commitment to immigrant,
refugee and low-income communities is essential for success in this role.
Essential Duties and Responsibilities:
STRATEGY AND RECRUITMENT:
Partner with the leadership team to understand
and execute the organization’s human resource and talent strategy particularly
as it relates to current and future talent needs, recruiting, retention, and
Responsible for the talent acquisition process,
which includes recruitment, interviewing, and hiring of qualified job
Collaborate with departmental managers to
understand skills and competencies required for openings.
In collaboration with the hiring managers,
develop position descriptions that reflect the responsibilities of the
positions, qualifications required, and approaches that will attract a robust
pool of diverse qualified candidates.
BUILDING & ENGAGEMENT:
Partner with team leads and agency leadership to engage
staff in fostering the culture AAFSC aspires to – fully aligned with the
values, including work on diversity, equity and inclusion.
Build on analysis of various data sources (e.g.,
employee survey, 360 feedback, working groups and other input and feedback) and
lead the discussion with the senior management team on AAFSC’s strategic plan
for human resources.
Oversee employee disciplinary meetings,
terminations, and investigations.
Serve as the HR point person for staff when
complex, specialized, and sensitive questions and issues arise; may be required
to administer and execute routine tasks in delicate circumstances such as
providing reasonable accommodations, investigating allegations of wrongdoing,
Maintain compliance with federal, state, and
local employment laws, workplace safety & health laws, and all applicable regulations,
and recommended best practices.
Review policies and practices to maintain
compliance, and recommend updates to policies and practices.
Maintain knowledge of trends, best practices,
regulatory changes, and new technologies in human resources, talent management,
and employment law.
Analyze trends in compensation and benefits;
research and propose competitive base and incentive pay programs to ensure the
organization attracts and retains top talent.
Manage and oversee the entire benefits process
for all AAFSC employees, including online open enrollment.
Maintain electronic human resources files for all
Prepare files for audits, ensuring that all
applicable information is included.
Performs other duties as assigned.
TRAINING & PERFORMANCE MANAGEMENT:
Play a key role in the onboarding process for all
new hires at AAFSC, including serving as the first point of contact for all new
hires at the agency.
In partnership with the Training & Technical
Assistance unit, support directors in identifying the development needs of the
teams/units they lead, develop a plan and research resources to implement the
plan, customize for the team it serves, and provide ongoing support.
Support the individual professional development
of all staff at AAFSC.
Identify external consultants to support the work
– organization-wide, with teams/units, and with individual employees. Review options
and approaches with senior management and/or the individual director, develop the
scope of work, and monitor for ongoing performance against agreed-upon
· Every AAFSC
team member serves as an ambassador of the organization and champion of AAFSC’s
mission, vision and values. This includes the following:
Cultivate relationships on behalf of and in
support of the organization in partnership with Senior Leadership and the
Development & Communications team. This includes being sensitive to and
aware of others, providing every client, partner and participant with
high-quality service, professional communication, and follow through, and
always keeping Senior Leadership and the Development & Communications team
aware of any opportunities, challenges, or updates.
All team members are expected to support the
Development and Communications team with any requests in a timely manner,
including, but not limited to: grant applications, reports, attendance at
meetings, hearings, or other events, and sharing of AAFSC social media, flyers,
and other externally-facing communications.
Always act with integrity, positivity,
dedication, and professionalism within the office and externally. This
includes, but is not limited to, email communication, verbal communication,
communication with colleagues and peers, communication with clients, or
communication with external partners or agencies.
duties and responsibilities
Participate in AAFSC meetings and internal and
Remain updated on human resources &
operations knowledge by attending educational workshops, joining professional
associations, building networks with fellow professionals and reviewing of
Perform other duties assigned by President &
CEO and COO.
AND POSITION REQUIREMENTS
Bachelor’s degree in human resources, Business
Administration, or related field required.
A minimum of three years of human resource &
operations management experience preferred.
SHRM-CP or SHRM-SCP highly desired.
Strong writing and communication skills required.
Excellent organizational, time-management,
follow-up, and administrative skills with attention to detail.
Proven office management, administrative or
Demonstrated knowledge of office management
responsibilities, systems and procedures.
Strong proficiency in MS Office.
Knowledge of accounting, data and administrative
management practices and procedures.
Knowledge of clerical practices and procedures.
Knowledge of business and management principles.
Self-starter with the ability to work
independently, and as a part of a team, in a fast-paced deadline-driven
Demonstrated knowledge of HR responsibilities,
systems and procedures.
Must be able to exercise discretion and
confidentiality at all times.
Job contingent on pre-employment background check and fingerprint clearance.
U.S. Work Authorization is required.
We are an equal opportunity employer that values diversity at all
levels. All individuals are encouraged to apply.
Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled