IHOP Server

POSITION: IHOP Server

SUMMARY

Provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking

and serving orders, clearing dishes and resetting tables.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These include the following:

•       Develop and maintain professional functional working relationships with IHOP Team Members

and guests.

•       Execute the “Server Guidelines to Great Guest Service” per IHOP SOP to ensure a high-quality

guest experience.

•       Handle guest complaints in a timely manner, inquire about the quality of the dining

experience, thank guests and invite them to return.

•       Communicate guest food orders and service requests in an accurate and timely manner.

•       Memorize and apply IHOP terminology, abbreviations, methodologies and plating and

menu knowledge.

•       Comply with SOP methods in regard to guest checks and maintaining cash control.

•       Stock and rotate all needed supplies in the service areas and dining room.

•       Comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP

health, sanitation and safety guidelines.

•       Clear, clean and reset tables and clean chairs, booths and floors after guests leave.

•       Perform all cleaning duties according to posted cleaning charts.

•       Comply with IHOP uniform and appearance standards per SOP guidelines.

•       Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or

acting supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Prior experience or training is desired, but may not be required.

LANGUAGE SKILLS

Ability to read and comprehend instructions, correspondence and memos. Ability to write guest

checks and simple correspondence. Ability to read and speak English well enough to understand

guest checks, read instructions and communicate with guests.

IHOP Restaurant Operating Procedures & Standards

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common

fractions and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral

instructions. Ability to deal with problems involving a few concrete variables in

standardized situations.

OTHER SKILLS AND ABILITIES

Successfully complete IHOP training coursework as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team

Member to successfully perform the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member regularly is required to use hands to

finger, handle or feel objects, tools or controls; reach with hands and arms; and climb or balance.

The Team Member frequently is required to stand, walk, stoop, kneel, crouch or crawl; talk or hear;

and taste or smell. The Team Member occasionally must lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member

encounters while performing the essential functions of this job. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member occasionally is exposed to fumes or

airborne particles. The noise level in the work environment is usually moderate.

Ruby Enterprises is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.