Online Payment Specialist
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Online Payment Specialist

 Exciting new opportunity to join our team at First Commonwealth Federal Credit Union!

 As our Online Payment Specialist, you will be responsible for the effective servicing of external and internal members and providing support for all eBanking applications of consumer and business online banking, consumer and business online bill pay, ACH origination, remote deposit capture, P2P and A2A transactions.

 Who we are:

We are a consumer-friendly alternative to banking. We offer all the services you're accustomed to, but at better rates and lower fees. That's because we're structured differently than banks. Banks are in business to earn profits for their stockholder investors. Our credit union exists to improve our member's financial well-being. We don't have stockholders. Instead, we're cooperatively owned by our members (account holders). We return our profits to members in the form of higher dividends on savings, lower rates on loans and lower fees.

Our Mission is Empowering the pursuit of financial happiness.

We live by our values of Honesty • Innovation • Generosity • Humility • Excellence • Respect 

 You will be responsible for:

·         Processing, maintaining and supporting Online Banking applications.  Resolving escalated member issues/problems with Online Banking systems.

·         Serve as Business System owner of the Online Banking applications, including bill pay, remote deposit, Person to Person Payments, mobile banking, Quicken and Quickbooks.
          Partner with IT as necessary.

·         Manage any vendor relationship associated with electronic banking.

·         Testing and implementation of software releases.

·         Training and support for online banking services.

·         Become a subject matter expert in all areas related to online banking:

            o    Systems

            o    Process

            o    Regulations

·         Prepare any necessary reports, studies or services required by management.

 Knowledge

·         Computer proficiency and knowledge in Windows operating systems, Excel, and Outlook is required.

·         Fundamentals of banking and financial services delivery.

·         Knowledge and familiarity troubleshooting cloud-based technology.

·         Electronic Banking regulations

·         Internet banking solutions including bill pay, online banking, mobile devices, mobile banking, Quicken, and remote deposit.

 Skills

·         Above average technical ability to support products/services and customers.

·         Strong writing skills with the ability to ask probing questions, understand concerns, and overcome objections.

·         Above average oral and written communication skills and ability to follow oral and written instructions.

·         Excellent telephone etiquette and customer service skills

·         Strong problem solving, data collecting and analyzing skills

Education/Experience

Required

·         High school diploma or equivalent

·         3-5 years of financial institution experience in the Payments field.

·         1-2 years of experience working with various systems and system integrations.

·         Working knowledge of Microsoft Office, Internet and Email.

Preferred

·         Associate degree in banking finance or related field.

·         5+ years’ experience in payments services or branch operations.

·         Knowledge of Project Management Principals

EOE

OR
 
 
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