Assistant Manager

A rare opportunity to work for the best! Heritage Properties Incorporated is seeking a highly motivated, experienced assistant apartment manager at Reserve of Bossier City Apartment Homes, a 336-unit apartment community in Bossier City, LA. If you have a proven track record of successful apartment operations, and enjoy working in a high volume office environment, Heritage Properties invites you to apply for this position.

A minimum of 2 years of experience in the apartment industry is required. Yardi / CRM / Rent Cafe experience is a huge plus!

Responsibilities and Duties


  • COLLECT RENT. Maintain continuous communication with delinquent accounts by calling and knocking on doors. Create and distribute late rent notices. File evictions.

  • Type lease and complete appropriate paperwork and input information in CRM accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.

  • Ensure all required documentation is uploaded to resident files.

  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.

  • Assist management team with other various tasks as required.

  • Consistently implement policies of the community.


  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)

  • Immediately record all telephone calls, emails, and in-person visits in CRM

  • Maintains guest cards according to established procedures

  • Inspect models and available “market ready”, communicate related service needs to Property Manager.

  • Demonstrate community and apartment/model and apply product knowledge to prospects needs by communicating the features and benefits; close the sale.

  • Have prospect complete application in accordance with the company procedures and Fair Housing requirements.

  • Process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with the applicant regarding status.

  • Ensure the apartment is ready for the resident to move-in on the agreed date.

  • Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet the prospect’s needs.

  • Implement the Heritage Move-In Experience

  • Assist in monitoring renewals. Distribute and follow-up on renewal notices.

  • Represent the company in a professional manner at all times.

    Resident Retention

  • Receive telephone calls and in-person visits. Listen to resident requests, concerns and comments.

  • Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

  • Maintain open communication with Property Manager and Maintenance Supervisor.

  • Contribute to cleanliness and curb appeal of the community on a continuing basis.

  • Assist in planning resident functions. Attend functions and participate as a host for any functions as directed by the Community Manager.

    Neighborhood Marketing

  • Participate in outreach marketing activities on a regular basis to obtain prospective residents.

  • Distribute newsletters, pamphlets, flyers, etc.

  • Conduct market surveys and shop competitive communities.

By clicking the button, I agree to the GetHired Terms of Service member? Login to Apply