Guest Room Attendant
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Requirements:

  • Minimum high school diploma.
  • 6 months of housekeeping experience in the hospitality industry.
  • Willing to work flexible hours.
  • Must wear the appropriate uniform as prescribed by Evergreen’s policy.
  • Must maintain personal cleanliness.

Primary Functions:

  • Routine Cleaning:
    • Guest Rooms: Clean guest rooms, thoroughly, efficiently, and ready for sale, in accordance with Evergreen training and standards.
    • Supplies & Amenities: Replenish guest room supplies and amenities in cleaned rooms in accordance with Evergreen standards.
    • Public Areas: Clean public areas, thoroughly, efficiently, and as assigned or required by the supervisor in accordance with Evergreen training and standards.
  • Deep Cleaning:
    • Deep clean guest rooms and /or public areas, thoroughly, efficiently and as and when assigned, all in accordance with Evergreen training and standards.
  • Profit:
    • Effectively support the control and management of all housekeeping operational expenses including labor, overtime, supplies, etc., and seek and suggest cost-saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping activities.
  • Quality:
    • Guest Service: Work closely with the Housekeeping staff to ensure that the hotel meets/exceeds Evergreens and brand standards for guest satisfaction.
    • Facilities: Consistently ensure that the hotel meets/exceeds Evergreen and Brand quality standards.                  
    • Guest Requests: Satisfy all guest requests in accordance with the Evergreen training and standards.
    • Communication: Politely greet and acknowledge all guests and hotel associates as encountered.
  • Safety & Security:
    • Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.
    • Emergency: In case of an emergency, strictly follow the Evergreen safety and security training and protocol.
  • Leadership:
    • Leading: Motivate and support Housekeeping team members and be accountable in achieving set goals.
    • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Evergreen’s Standard Operating Procedures.

 Specific Responsibilities:

  • Have a good understanding of all hotel operating procedures.
  • Be knowledgeable of room types and standards for supplies.
  • Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Evergreen’s training and standards.
  • Inspect rooms with Evergreen’s checklist before releasing for sale.
  • Open and close rooms as required for maintenance and timely and properly report maintenance requirements.
  • Follow all existing and new housekeeping policies and procedures.
  • At the end of shift provide a written accounting of over/under linens, supplies, and amenities on approved Evergreen’s forms provided.
  • Perform deep cleaning tasks as assigned.
  • Maintain public areas clean, attractive, safe and presentable at all times.
  • Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion.
  • Comply with and honor the housekeeping staff work schedules.
  • Follow the company appearance and uniform policy.
  • Attend weekly departmental meetings.
  • Perform and be accountable for delegated responsibilities and duties.
  • Inform the Facilities Manager of any unique situations, or unusual developments in housekeeping operations.
  • Ensure the prompt and systematic servicing of all guest requests.
  • Handle guest complaints effectively.                  
  • Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

 Optimum Attributes:

  • Good communication skills.
  • Well-groomed and professional appearance.
  • Willing to take responsibility and accountability.
  • Willing to work on weekends and holidays if required.
  • Consistent and congruent.
  • Pleasant personality.
 
 
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