Administrative Assistant- Cash Management

RESOURCE BANK

Cash Management Assistant

Position Summary:

This position reports to the Cash Management Manager and is responsible for performing duties too varied and diverse to be classified in any specific support occupation.  This position will support the Cash Management Department functions including, but not limited to, ACH Origination, ACH Block and Filter, Lockbox, Positive Pay, RPM, and customer due diligence.  Position may require learning new systems as entry and second level support. Training may be required as it pertains to your job duties. The use of personal vehicle may be required.

Essential Functions:

·       Review and complete all Cash Management Audits timely.

• Provide telephone and email support to customers (internal and external) regarding Cash Management Services.
• Complete visits to customer locations to complete the “On-site” requirement for RPM services and ACH as needed.
• Process the Positive Pay PEP every morning.

·       Assist with: work with the Cash Management department to assist with on boarding new and existing customers.

·       Assist with: process new customer setups and existing customer change requests.

·       Assist with: prepare all documentation as required for all Cash Management products.

·       Monitor and maintain all spreadsheets with customer information such as account title, account number, limits, contract date, etc.

·       Compare spreadsheets to appropriate Cash Management systems to ensure accuracy of information on a monthly basis.

·       Develop and maintain knowledge on all Cash Management products and prepare functional know how for products.

·       Scan and maintain all files in such a manner as to meet auditing and record retention requirements.

• Review all incoming documentation for accuracy, completeness, and adherence to policy.
• Assist in all areas of customer support customer identification and authorization, policy adherence, and general support.
• Review system reports for accuracy, various verification, and dual control purposes.
• Perform data entry.
• Perform daily ACH tasks including, but not limited to, Positive Pay File upload, ACH pending and failed batches notification, ,  ACH Float Holds, etc.
• Review and document inventories of RPM Machines.
• Operate office equipment such as fax machines, copiers, scanners, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Learn to operate new technologies as they are developed and implemented.
• Be able to interpret Business Documentation and apply to contract submissions.
• As Assigned:  Assist with Digital Banking as needed for backup purposes.
• All other duties as assigned.

Skills and Abilities:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively.  English and Spanish speaking skills preferred.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Mathematics - Using mathematics to solve problems.
• Time Management - Managing one's own time and the time of others.
• Persuasion - Persuading others to change their minds or behavior.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to multitask.
• Attention to detail and organizational skills.

Competencies:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Working Conditions:

The work for this position is conducted in a back office of our bank and may require travel.  Travel for training may be required from time to time.  This position could require overtime depending on workload, which first must be requested and approved by management.  

Experience and Education:

High School Diploma (or GED or High School Equivalence Certificate); College degree is preferred or related experience in the Cash Management services field; Minimum 3 years of banking experience preferred. 

 Resource Bank strives to be the employer of choice - EEO\Minority\Female\Vets\Disabled