Client Program Coordinator - Homeward Bound Windsor

Full-Time Salaried (37.5 Hours per week)

Reports to: Homeward Bound Windsor Manager

Responsibilities: The Program Coordinator is responsible to oversee day-to-day programming. They support staff in the implementation of client caseloads, as well as program delivery, procedures, and staff roles and responsibilities.

Qualifications: 

• Minimum 3 to 5 years practical work experience in human services, supported housing, or with persons with disabilities/addictions;
• Knowledge and understanding of Indigenous culture/vulnerable people/homelessness;
• Maintain professional boundaries in and out of the workplace as outlined in the YWCA Code of Conduct and Ethics Agreement;
• Valid Class 5 Saskatchewan Driver's Licence with the clean abstract;
• Reliable vehicle;
• Excellent communication skills (written and verbal);
• Proficient in Microsoft Office applications (Word, Excel, Power Point, Outlook);
• Must pass Criminal Record Check and Vulnerable Sector Check;
• Must be a positive role model of life and social skills for clientele;
• Ability to work independently;
• Good time management skills;
• Must be able to work flexible hours when needed;

YWCA Additional Benefits:

• 4 Weeks paid vacation;
• Paid sick time;
• Benefit packages (life insurance, health, dental, LTD); Employee pays portion;
• 5% matching pension plan;
• Professional development opportunities;
• 1 EDO per month;

Basic Duties:

• Maintain written and computerized records, compile reports and complete other program documents (including case notes, statistics, letters, etc.);
• Represent Homeward Bound Windsor in meetings as required;
• Uphold and maintain policies and procedures for Homeward Bound Windsor;
• Case plan development, tracking and execution;
• Provide a monthly report & annual report to management ,and monthly calendar of events for clientele;
• Set long and short-term goals with a timeline for completion;
• Ensure all incidents are properly documented and reported to manager;
• Provide transportation to client appointments and needed;
• Occasional work in non-traditional hours as assigned by management;

Program Specific Responsibilities:

• Provide leadership and direction to staff members, in all areas, including maintaining confidentiality, fostering a positive work environment, and supporting conflict resolution;
• Monitor spending to ensure accountability and proper use of funds;
• Must be available for an "on-call" schedule;
• Provide culturally sensitive outreach, case management, counselling and other needed services to clients;
• Ensure incidents are properly documented and reported to manager;
• Provide transportation to client appointments as needed;
• Develop and coordinate the day program. Including activities and programming;
• Assist in the implementation of support plans and case-management for clients;
• Support with medication management in the absence of the supervisor;
• Uphold and maintain policies and procedures for all programs;
• Ensure apartment inspections and cleanliness of apartments are maintained & coordinate supports to assist in these areas;
• Assist with meal program as requested;
• Support in delegation of day to day duties and responsibilities for staff members;
• Daily coordination with Homeward Bound Windsor supervisor and act as a liaison to facilitate communication and information sharing among staff;
• Assume responsibilities of supervisor in their absence;
• Review communications board, emails and log books when coming on shift;
• Include outreach clients in building programming;
• Provide leisure-based programming with outreach clients;
• Develop and participate in Homeward Bound community activities;
• Support staff members at Homeward Bound Windsor as needed;
• At all times, be aware of the HWB Windsor environment and do your part to ensure it is safe, clean, and welcoming;
• Other duties and responsibilities as deemed necessary by management to ensure the effective operation of Homeward Bound Windsor;
• Follow safety and security policies at all times.

All YWCA Prince Albert positions contain a three-month probationary period.

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