Part Time Night Auditor / Home2 by Hilton Weston/ New Hilton Hotel

?     Greets guests with genuine and warm spirit of hospitality

?     Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

?     Posts transactions to guest and master accounts

?     Reviews guest account balance, ensuring that payment is secured

?     Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

?     Reviews arrivals and blocks special requests

?     Processes required reports, including down time, high balance, etc.

?     Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

?     Handles guest requests and concerns in courteous and efficient manner

?     Coordinates the delivery of guest services by other hotel departments and outside businesses

?     Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

?     Prepares guest amenities, and ensures delivery in a timely manner

?     Handles in-house guest reservation requests such as extension, late check-out, and rebooking

?     Handles check-out procedures swiftly and accurately and assists guests on departure.

?     Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

?     Stores guest luggage

?     Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

?     Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

?     Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

?     Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

?     Operates the franchise terminal and performs designated maintenance tasks 

?     Maintains procedures for credit control and handling of financial transactions

?     Maintains guest safety & privacy by adhering to established procedures

?     Issues safety deposit boxes for guest use, following security protocol

?     Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

?     Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

?     Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

?     Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

?     Assists with the relocation of guests, when necessary

?     Assists other departments during slow periods

?     Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.

?     Transfers charges and deposits to master accounts.

?     Closes necessary accounts at month end.

?     Prepares final reports of all daily revenue summaries.

?     Posts all room and tax revenues and late charges, including No-Shows.

?     Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)

?     Changes system date.

?     Follows all company policies and procedures as outlined in Policy Manual.

?     Responsible for Life Safety Procedures and equipment

?     Participates (at some properties) in Manager on Duty schedule.

?     Additional duties may be added at any time at the discretion of management.