Residential Services Coordinator
PLEA Community Services Society of BC Vancouver, BC $30.66 - $35.75 per/hr Grid 16 PARA (BCGEU General Services Agreement Collective Agreement)

PLEA Community Services is currently seeking a Regular Full-Time Residential Services Coordinator for our U-Link and Next Step programs. The proposed start date is November 5, 2018. This position requires union membership.

The youth who access these services have not experienced success in other residential settings; they have complex care needs that require supported family care living environments with a heightened level of support and supervision, and a range of specialized services. These youth have been exposed to risk-provoking environments, and present with a variety of disabilities, mental health issues, challenging behaviors, and involvement in the criminal justice system. The incumbent is responsible for coordinating all aspects of the residential care services provided to youth, including ensuring that their service plans meet their individual strengths, needs, and circumstances, are consistent with U-Turn's mandate, and are reviewed and updated regularly. They provide support and direction to PLEA Family Caregivers to ensure that they receive the practical assistance they require, follow the agreed upon service plans, understand the services they have agreed to provide and comply with the agency's policies and procedures.

Please submit a resume and cover letter referencing the competition number B9B6RSC102418. Closing date for internal applications: Thursday, November 1, 2018, at 4:30 pm. If the position is not filled internally it will remain open until filled.

Duties and Responsibilities

  1. Coordinate the arrangements required for the intake and placement of youth, including making sure that all members of the program team have the information they need to welcome the youth, provide an orientation to U-Turn, conduct assessments of their individual needs and circumstances, make appointments and complete all required documentation.
  2. Provides support and practical assistance to all members of the team in meeting the identified objectives of U-Turn; and ensuring that all services and supports provided to the young people are consistent with the philosophical approach, principles, and mandate of these services.
  3. Coordinates the development, implementation, and reviews of these service plans designed to address each youth's particular circumstances and needs, build on their strengths and abilities, and identify the goals and expected outcomes of their participation in U-Turn. Participates in case planning and management for each youth, provides ongoing consultation and advice to the team, and ensures that service plans are regularly reviewed and updated.
  4. Provides orientation to new Family Caregivers regarding the mandate and specific expectations of U-Turn, the strengths, needs, and circumstances of the youth accessing these services, and the roles and responsibilities of other team members.
  5. Develops strong collaborative relationships with Family Caregivers and provides them with ongoing support, including the information and tools they need to provide the quality of services they have agreed to, the practical assistance required to meet the day-to-day needs and best interests of the youth placed in their home, and follow the agreed upon service plans.
  6. Facilitates the placement and departure of youth including short-term placements. Provides assistance to youth and their Family Caregivers on an outreach basis, and supports youth toward integration and normative functioning in the community, and assists them to transition to the services and resources available in their home communities when they leave.
  7. Assists Family Caregivers and other members of the team to access available resources in the community that will enable and encourage the youth to develop the necessary educational, personal, social, vocational and self-advocacy skills; and support their cultural identities and traditions. Includes such community resources as an integral part of the youth's service plans.
  8. In conjunction with the Continuous Learning Committee, plans and coordinates ongoing opportunities for Family Caregivers to participate in activities that will enhance their knowledge, skills, and abilities; including completing the fundamental training and educational requirements applicable to all Family Caregivers.
  9. Organizes and facilitates regular Family Caregiver meetings; standard agendas for these meetings include information sharing and mutual support; sharing best practices; addressing service delivery concerns, and health and safety issues; and providing updates, educational opportunities, and the learning modules.
  10. Monitors the compliance of Family Caregivers with health and safety standards, their obligations as stated in their contract, and the agency's policies and procedures; completes Quality of Services Reviews at least annually.
  11. Participates in the overall administration of the program, including ensuring that the files of the Family Caregivers they support are maintained in a systematic manner and that all records are current, accurate and complete.
  12. Responds to critical incidents and emergencies in current placements. Recognizes potential crises, analyzes such situations accurately, implements strategies to deal with them, and informs the manager when such situations arise.
  13. Establishes strong connections to the community, including maintaining close working relationships with a variety of resources, and formal and informal service providers. Maintains liaison with other agencies, professionals, government officials, and the community.
  14. Maintains necessary resident and program reports and statistics. Ensures that all records, reports, and documentation pertaining to service delivery are accurate, complete and in compliance with PLEA's policies and procedures.


  1. A Master's level university degree in the social sciences or human services or a related discipline is preferred; alternatively, an undergraduate degree and equivalent work experience will be considered.
  2. Two (2) years recent experience working in programs with youth who are deemed to be high risk, and their families/caregivers, preferably in residential or foster home programs.
  3. Demonstrated experience working with families in crisis, parent-teen mediation, de-escalation and conflict management.
  4. Direct program delivery experience in the community social justice services sector with a demonstrated working knowledge of community support services.
  5. Demonstrated proficiency in Microsoft Windows, Microsoft Office, and familiarity with database programs.


  1. Satisfactory Criminal Record Clearance.
  2. Must possess a valid Occupational First Aid Level 1 Certification or be willing to obtain one prior to hire.
  3. Use of personal vehicle. This position requires travel in the Lower Mainland.
  4. Monday to Friday schedule that includes days and evenings based on working 35 hours per week.
  5. Documentation that the applicant is legally approved to work in Canada.

Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.

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