FT Product Program Coordinator

TITLE: Product Program Coordinator         LOCATION: Lexington, KY
REPORTS TO: Product Program Director   Classification/FLSA Status: Regular, Full-time SALARY: $30,000-$35,000 annually

POSITION SUMMARY: The Product Program Coordinator is responsible for working directly with the Product Program Director to plan, execute, and support all product related programming. This includes (but is not limited to) major annual product programs; one in late winter/early spring (Cookie Program) and one in October (Fall Product Program). This person would be expected to facilitate trainings for and maintain frequent communication with a large volunteer base. The Product Program Coordinator must be detail- oriented, have experience working with the public, and have exemplary customer service skills.

Essential Duties & Responsibilities: Support Girl Scout Entrepreneurial Programs

·         Provide superior customer service to customers, members, staff, volunteers, and other community contacts, resolving any product program related concerns.

·         Coordinate, communicate, and recruit businesses for cookie booth sale partnerships.

·         Oversee all aspects of cookie cupboard/warehouses in Lexington, KY.

·         Provide quality trainings council-wide in relation to product programming.

·         Coordinate all aspects of girl product programs in areas lacking volunteer coordinators.

·         Track and proof information for product tracking software for product programs.

·         Provide product program marketing support as needed.

·         Performs other duties as necessary or assigned such as: Project a positive and professional image of Girl Scouting, ensure the absolute security and confidentiality of all GSKWR records, promote and support GSKWR fund development programs, adhere to all GSKWR policies and procedures, assist with camp and other programming as needed.

Education and Experience: 

·         Associate’s degree or 2-3 years program, sales, or customer service experience preferred.

·         Experience working with girls, and/or understanding their needs and interests.

·         Experience in recruiting, retaining, coaching, and training volunteers preferred, especially when involving public speaking

·         Preferred experience: community/youth organization collaboration, data-based decision-making, grant and/or outcomes related work in customer service.

Required Skills/Abilities:

·         Working knowledge of Microsoft Office: Windows, Office, Outlook; social networking, ability to learn new technology systems/programs.
Basic office skills required include: average typing speed, composition/editing of emails, record-keeping and management, reporting.

·         Skills in: Leadership, marketing, management, problem-solving, and conflict management.

·         Experience in Girl Scouts (volunteer or staff) a bonus, but not required – willingness to learn Girl Scout Programming, principles, and standards required.

·         Strong communication skills in written, verbal, and virtual delivery (including public speaking)

·         Ability to recruit, coach, relationship build, and motivate with a positive and energetic attitude.

·         Ability to work a flexible schedule including evenings and weekends occasionally.