Manager, Family Support Services

NUMBER AND TYPE OF PERSONS SUPERVISED:

1 – Program Supervisor, Healthy Families

5 – Family Support Specialist, Healthy Families

1 – Department Coordinator, Healthy Families

2 – Family Support Specialist, Parents as Teachers

1 – Program Supervisor, Parents as Teachers

1 – Program Assistant, Parents as Teachers

2 - Volunteers/Student Interns

 POSITION SUMMARY:

This position is responsible for the day-to-day implementation and administrative oversight of in-home services, adhering to the evidence-based models of the Healthy Families and Parents as Teachers programs. Supervises and implements strategies as identified in the agency's strategic plan. In cooperation with executive and program management, develops and implements an annual work plan as a benchmark for meeting initiatives and objectives. Ensures that new initiatives are implemented and oversees program operations processes, including the use of human, fiscal, and technical resources. 

 RESPONSIBILITIES:

Accreditation and Compliance

¨       Maintains national and statewide accreditation for identified programs.

¨       Provides technical assistance to staff and management for program compliance with agency policies, funding sources, regulatory, and accreditation bodies.

 Representation and Outreach

¨       Acts as a representative for The Family Tree on statewide councils and coalitions that focus on home visiting, early childhood and development, and innovative approaches.

¨       Develops an annual outreach plan for reaching and engaging program participants.

Data Management and Reporting

¨       Collects and analyzes data for monthly and quarterly reporting.

¨       Conducts research as required for writing grants and reports.

Training and Technical Assistance

¨       Provides training, technical assistance, and guidance for program specialists, student interns, and volunteers in The Family Tree’s models for parenting training and children's services.

¨       Create presentations for training or meetings as required.

Leadership and Supervision

¨       Provides leadership in planning, developing, and tracking key cross-agency information to ensure that The Family Tree achieves objectives as established by performance measures based on the strategic plan and annual work plans.

¨       Supervises the daily activities of assigned research projects within the department.

¨       Meet regularly with direct reports in individual and group supervision.

¨       Meets regularly with immediate supervisor.

Program and Staff Development

¨       Design and implement an annual staff development plan in accordance with agency policies and the operations manager.

¨       Implement new program initiatives in cooperation with the Executive Resource Team and Program Managers.

 Budget and Resource Management

¨       Assists in the development of the annual program budget.

¨       Manages the program budgets and expenditures to ensure that program goals are met.

¨       In cooperation with the Manager of Operations, implements program human resource and facility plans.

Quality Assurance

¨       Implement a quality assurance program to monitor program progress, using Penelope or other approved databases.

Administrative and Collaborative Duties

¨       Meet regularly with the Volunteer Coordinator to enhance services to program participants and to address administrative needs.

¨       Attend and preside over meetings as required.

¨       Attends required staff meetings, training, or conferences.

¨       Participates in agency work teams as assigned.

 EDUCATION:

¨       Mental Health License (LCMFT, LCPC, LCSW-C or LGSW) preferred

¨       Master’s Degree in Behavioral Sciences (Social Work, Psychology, Sociology, Mental Health, Nursing and Education) required

 EXPERIENCE:

¨       5 years experience working in Human or Social Services

¨       3 years working directly with families or children in home or in group settings

¨       2 years supervisor or administrative experience

 SKILLS:

¨       Excellent oral and written communication skills

¨       Knowledge of child development and parenting skills building

¨       Computer word processing

¨       Spanish-speaking candidates are encouraged to apply for consideration.

 WORK ENVIRONMENT:

¨       Must work flexible hours, including weekends and evenings

¨       Must be prepared to travel to various program sites, and various communities.

* Must have a car and valid driver's license.