Assistant Apartment Manager
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A rare opportunity to work for the best! Heritage Properties Incorporated is seeking a highly motivated, experienced assistant apartment manager at Quail Ridge Highlands Apartments, a 160-unit upscale apartment community in Bartlett, TN. If you have a proven track record of successful apartment operations, and enjoy working in a high volume office environment, Heritage Properties invites you to apply for this position. A minimum of 2 years of experience as an assistant manager in the apartment industry is required AND EXPERIENCE IN RENT COLLECTIONS IS A MUST. Yardi / CRM / Rent Cafe experience is a huge plus! 

Responsibilities and Duties 
Administrative 
COLLECT RENT. Maintain continuous communication with delinquent accounts by calling and knocking on doors. Create and distribute late rent notices. File evictions. 
Type lease and complete appropriate paperwork and input information in CRM accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures. 
Ensure all required documentation is uploaded to resident files. 
Maintain accurate monthly commission records on leases and renewals for bonus purposes. 
Assist management team with other various tasks as required. 
Consistently implement policies of the community. 
Leasing 
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.) 
Immediately record all telephone calls, emails, and in-person visits in CRM 
Maintains guest cards according to established procedures 
Inspect models and available “market ready”, communicate related service needs to Property Manager. 
Demonstrate community and apartment/model and apply product knowledge to prospects needs by communicating the features and benefits; close the sale. 
Have prospect complete application in accordance with the company procedures and Fair Housing requirements. 
Process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with the applicant regarding status. 
Ensure apartment is ready for the resident to move-in on the agreed date. 
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs. 
Implement the Heritage Move-In Experience 
Assist in monitoring renewals. Distribute and follow-up on renewal notices. 
Represent the company in a professional manner at all the times. 
Resident Retention 
Receive telephone calls and in-person visits. Listen to resident requests, concerns and comments. 
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters. 
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis. 
Maintain open communication with Property Manager and Maintenance Supervisor. 
Contribute to cleanliness and curb appeal of the community on a continuing basis. 
Assist in planning resident functions. Attend functions and participate as a host for any functions as directed by the Community Manager. 
Neighborhood Marketing 
Participate in outreach marketing activities on a regular basis to obtain prospective residents. 
Distribute newsletters, pamphlets, flyers, etc. 
Conduct market surveys and shop competitive communities.

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