Senior Lending & Member Experience Specialist (MSR4)
Forest Area Federal Credit Union
Kalkaska, MI
Now Hiring: Senior Member Services Specialist
Are you passionate about helping people and guiding them through their financial journey? Forest Area FCU is seeking a Senior Member Services Specialist to provide exceptional service to our members while supporting loans, accounts, and financial solutions.
What You’ll Do
- Communicate with members regularly via phone, online platforms, and in person.
- Handle daily transactions including debit disputes, wire transfers, stop payments, and more.
- Open personal, business, HSA, and IRA accounts; assist with loan applications and loan closings.
- Provide financial counseling and confidently recommend products that meet members’ needs.
- Support the Lending Department with administrative tasks and documentation.
- Cross-sell loans, accounts, and other services while staying up to date on all credit union products.
What We’re Looking For
- Financial Counseling Certification (required).
- 3–5 years of related experience in banking or credit union member services.
- Two-year degree or specialized certification/training preferred.
- Strong interpersonal skills, discretion, and problem-solving ability.
- Proficiency with banking systems, technology, and online platforms.
Why You’ll Love Working With Us
- A dynamic, supportive team environment.
- Opportunities for professional growth and ongoing product training.
- The opportunity to make a real impact by helping members achieve their financial goals.
- Excellent benefits package.
If you thrive in a member-focused environment and want to make a difference every day, apply today and grow your career with Forest Area FCU!