Support Staff
La Cocina Panama City Beach, FL
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Job Summary

Assist front of house staff in providing excellent service to guests. Provide refills as needed. Remove used tableware between courses; clear and reset tables after guests leave. Barback for the bar and run food to guests.

 

Responsibilities

  • Promote, work, and act in a manner consistent with the mission Spell Restaurant Group
  • Set tables with clean linens, condiments, or other supplies.
  • Clear tables after guests, wipe tables or seats with dampened cloths or replace dirty tablecloths.
  • Promptly clean table tops, chairs, booths, and the floor under and around tables between guests.
  • Remove used tableware between courses and provide tableware for next course.
  • Locate items requested by guests.
  • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
  • Take soiled tableware to the designated area, and unload, sort and stack silverware, dishes, and glassware for cleaning.
  • Perform serving, cleaning, or stocking duties to facilitate customer service.
  • Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters.
  • Clean up spilled food or drink or broken dishes and remove trash.
  • Serve food to guests when servers need assistance.
  • Promptly greet guests as they are seated and serve ice water, coffee, rolls, or butter to guests.
  • Thank guests as they leave.
  • Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
  • Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant, and mop or vacuum floors.
  • Fill beverage or ice dispensers.
  • Stock cabinets or serving areas with condiments and refill condiment containers.
  • Communicate with server and host or hostess to expedite efficient seating, table utilization, and customer service.
  • Respond appropriately to guest requests and communicate guest requests to server as needed.
  • Obtain service area assignment at the beginning of each shift.
  • Inspect assigned restroom every 30 minutes, and clean as needed.
  • Attend all scheduled employee meetings and offers suggestions for improvement.
  • Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
  • Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
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