Hotel Front Desk Agent
Up to Par Management Lexington, VA BOE

Front Desk Agent

Looking for a "hands-on" role in a fast-paced environment? Are you interested in working for a great company? Then you may be a terrific fit for our Front Desk Agent position.

Posting Overview

We are seeking a professional positive and enthusiastic individual for the position of full time or part-time Front Desk Agent at the Robert E. Lee Hotel. This person will work with other high-quality professionals and will be primarily responsible for assisting and facilitating reservations and providing exceptional guest service.

Job Title

Front Desk Agent

Location Name

Robert E. Lee Hotel






  • Monitor guest accounts and post charges
  • Register guests and assign them a guest room
  • Compute bills and collect payments from guests
  • Make and confirm reservations over the phone and online
  • Answer the phone and operate the telephone switchboard
  • Maintain responsibility for safekeeping and issuance of keys
  • Be informed of all events taking place at the hotel on a daily basis
  • Greet and welcome all guests in a professional and hospitable manner
  • Review accounts and charges with guests during the checkout process
  • Issue room keys and help guests transport their luggage to their rooms
  • Attend mandatory company and/or departmental meetings and training
  • Receive and expedite all guest messages, faxes, packages, and mail received
  • Keep in contact with housekeeping to keep accurate records of room status
  • Contact housekeeping or maintenance staff when a guest reports a problem
  • Maintain working knowledge of all rates, packages, and booking restrictions
  • Verify customers' credit, and establish how the customer will pay for their bill
  • Keep records of room availability and guests' accounts using the specified POS
  • Professionally handle guest complaints and solve problems as swiftly as possible
  • Maintain a thorough working knowledge of the hotel property management system
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Record guest comments or complaints, referring customers to managers as necessary
  • Handle all lost and found inquiries efficiently and professionally, following proper guidelines
  • Maintain full knowledge of all parking options and charges, always offering luggage assistance
  • Provide effective service by Interacting with guests in a respectful, cheerful, and polite manner
  • Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished
  • Make special deliveries to guest rooms with gift baskets, champagne, and other special ordered food and beverage items
  • Know all safety and emergency procedures, including handling of emergency phone calls and what to do in an emergency situation
  • Answer inquiries pertaining to hotel services, registration of guests, and directions to area shopping, dining, entertainment, and attractions
  • Keep a log of all maintenance problems and inform housekeeping and maintenance staff of said problems
  • Perform other duties as assigned


  • Ability to lift 30 lbs.
  • Ability to work on a computer
  • Ability to stand for eight hours
  • Must be able to work Sundays
  • Customer-oriented and friendly
  • Must have intermediate computer skills
  • Ability to bend frequently during a shift
  • Prioritization and time management skills
  • Practice and observe all safety procedures
  • Ability to maintain room inventory on POS
  • Working quickly without compromising quality
  • Must be available to work weekends and holidays
  • Ability to processes credit card transactions on a credit card terminal
  • Ability to work with little supervision and maintain a high level of performance
  • Ability to answer phones and transfer calls using the main telephone switchboard


Our full-time associates can enjoy access to Medical, Dental, Vision, Life, and Long-Term Disability Insurance, as well as paid time off.

All associates have access to the following voluntary benefits at discounted rates:

  • Pet Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • Auto and Home Insurance
  • Hospital Indemnity Insurance
  • Group Universal Life Insurance

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans.

About the company

Iconic architecture, a thriving social scene, beautifully landscaped spaces and an array of top-notch services. Up to Par Management LLC selects only the most passionate and skilled hospitality professionals. Up to Par Management LLC is a premier management company creating lifetime memories for its members, guests, and associates through its profitable clubs, hotels, value-added services, and community relationships.

Up to Par exists to create success for its clubs and hotels through a philosophy of continuous improvement, operational excellence and flawless execution achieved through a culture of financial discipline, safety, and community and environmental stewardship that develops and delivers innovative solutions for its customers, while providing a dynamic and challenging environment for its associates.


Please note the job responsibilities listed are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this position. Duties, responsibilities, and activities may change at any time with or without notice.

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