Home Health Intake and Insurance Coordinator

Location: Sterling, IL
Employment Type: Full-Time, Office-based

Castor Home Health Solutions is committed to providing compassionate, high-quality home health services that support patients in achieving optimal health and independence. We prioritize integrity, professionalism, and individualized care, values that guide every member of our team.

The Home Health Intake and Insurance Coordinator serves as the first point of contact for referrals and new patient inquiries. This role ensures that every referral is processed quickly, accurately, and in full compliance with agency standards and payer requirements. In addition to intake duties, this position is responsible for insurance verification and coordination, ensuring that all authorizations and coverage requirements are met prior to the start of care. The ideal candidate is organized, communicative, and comfortable working in a fast-paced healthcare environment.

• Receive, review, and process all incoming referrals from hospitals, clinics, physicians, and community partners

• Verify patient demographics, clinical details, insurance coverage/eligibility and authorization requirements

• Communicate with referral sources, patients, caregivers, and internal teams

• Coordinate start-of-care scheduling and documentation

• Enter all intake information into the EMR accurately and in a timely manner

• Ensure compliance with Medicare, Medicaid, and private insurance requirements

• Serve as a customer service representative for families, providers, and care partners

• Monitor referral pipelines and assist with weekly intake reporting

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

• Prior home health intake or insurance verification, medical office, or healthcare coordination experience strongly preferred

• Working knowledge of Medicare/Medicaid, insurance authorization, and home health regulations

• Excellent communication, multitasking, and organizational skills

• Strong attention to detail and commitment to patient confidentiality

• Ability to work independently and within a team environment

• Competitive salary

• Health, dental, and vision benefits

• Paid time off and observed holidays

• Professional growth opportunities

• Supportive and collaborative team culture