PM Front office supervisor

Supervise front desk operations in accordance with established guest service, quality, and sustainability standards.

 Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.
  • Resolve guest complaints and concerns by conducting thorough research on the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Make and confirm reservations.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Closeout guest accounts at the time of check out. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception, and other public areas are properly maintained in regards to cleanliness and appearance. 
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.
  • Work schedule varies and may include working on all shifts, holidays and weekends.

Requires standing for extended periods, walking, 

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