Order Fulfillment and Customer Service Associate

The Order Fulfillment and Customer Service Associate is responsible for delivering an exceptional experience for online customers while supporting efficient daily operations. This role is primarily focused on accurate and timely order fulfillment and responsive customer communication, with secondary responsibilities supporting warehouse receiving and organization under the direction of the Operations Manager.

The ideal candidate demonstrates strong written and verbal communication skills, attention to detail, and the ability to work efficiently in a fast-paced, small business environment.

Core Competencies & Characteristics

• Demonstrates empathy and professionalism when addressing customer concerns
• Communicates clearly and effectively in both written and verbal formats
• Comfortable using computers, order management systems, and related technology
• Detail-oriented with a strong focus on accuracy and task completion
• Interest in running, fitness, and/or the outdoor industry

Position Details

• Part-time: 20–30 hours per week
• Hourly rate: $13.00–$16.00, based on experience
• Availability to work until approximately 5:30 p.m. on weekdays and one weekend shift per week

Primary Responsibilities – Order Fulfillment & Customer Service

• Accurately process and fulfill e-commerce orders in a timely manner
• Maintain high quality and presentation standards for all outgoing shipments
• Verify order accuracy prior to shipment
• Respond to customer inquiries via email and phone regarding orders and shipping questions
• Use sound judgment to resolve customer issues in a manner consistent with company policies
• Escalate complex or non-routine issues to appropriate management as needed

Secondary Responsibilities – Warehouse Support

• Support warehouse operations under the direction of the Operations Manager
• Receive incoming product shipments and verify contents against packing slips
• Report discrepancies, damages, or shortages to management promptly
• Assist in maintaining an organized, clean, and efficient warehouse environment
• Ensure product is stored in designated locations to support efficient order fulfillment

Preferred Qualifications

• Interest in taking on varied responsibilities in a small business environment
• One year of experience working with point-of-sale systems or similar platforms
• Customer-centric mindset with an understanding of business priorities
• Ability to manage assigned responsibilities independently and efficiently
• Reliable, self-motivated, and detail-oriented

Job Type: Full-time or Part-time
Pay: $13.00–$16.00 per hour