General Manager
Four Points Knoxville Knoxville, TN DOE
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We require an extremely talented and well versed General Manager who can step in and hit the ground running from day one. Ideally, you have strong business organizational skills, a background in sales, food & beverage, catering,  as well as excellent customer service. Ideally, you are organized, detailed oriented and able to lead a winning team of passionate and dedicated artisans.

The GM is the director for the total operation of the Hotel focusing on the following:

  • Establishes and delivers on Brand Personality and Brand Promise
  • Hands-on leadership of the team
  • Drives associate experience - meets or exceeds employee satisfaction benchmarks
  • Drives guest experience – Meets or exceeds guest satisfaction experience and benchmarks on line and with brand
  • Activity participates in community relations
  • Creates and implements a cohesive Hotel Business & Marketing Plan including: P&L, Direct Sales, Advertising, Marketing, PR, Revenue Management, Ecommerce, On-line Reputation Management, Hotel F&B, and Hotel Programming
  • Drives RevPAR, RevPAR index and Revenue per guest
  • Drives F&B experience
  • Drives GOP, Flow through and NOI per key
Requirements
  • 4-year college degree in Hotel Restaurant Management, Accounting/Finance, Business or required.
  • Proven record as a successful leader and effective communicator as a General Manager with measurable results in all key financial, revenue generation, guest and employee relation bench marks.
  • Ideal candidate must have at least 2-4 years of general management operations experience.
  • Food and Beverage experience highly desired
  • Experience successfully re-positioning a hotel a plus
  • Brand experience highly desired.
Four Points Knoxville is an EEO employer - M/F/Vets/Disabled
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