Flight Line Ramp Agent

Celebrating over 25 years in business aviation, Business Jet recognizes its more than 150 aviation professionals as the key its success. Come join a team that is dedicated to providing a truly vibrant and personalized aviation experience, built on trusted service, humble hearts, and a family-spirited atmosphere.

We're continuing to grow and have openings for the following shift!

• 2nd shift - 2 p.m. - 10 p.m.

The Flight Line Ramp Agent plays a critical role for Business Jet Center in providing entry-level and effective customer service for clients on the ramp and is a great way to explore aviation from the customer service side. FLA's work to uphold Business Jet’s high standards of serviceability in all aspects.

Essential Duties and Responsibilities:

• Meet and greet customers as the first point of contact both on the ramp.
• Provide basic-service concierge services including but not limited to:
  • Taking service orders from crew/passengers such fueling, catering, etc.
  • Supply departing aircraft with coffee, ice, requested newspaper, and catering.
• Escort and assist in all transportation needs (i.e. pick up/drop off passengers).
  
• Complete opening and closing duties as assigned by the CSR/FLA Management.
  
• Communicate customer needs to appropriate departments.
• Monitor incoming/outgoing flights and movement on the ramp.
  
• Work with Line Service Technicians to coordinate and complete customer requests.
  
• Present and maintain a clean and professional lobby area with stocked refreshments for customers.
• Maintain and record appropriate supply levels.
• Professionally correspond with customers and vendors to ensure customer satisfaction.
• Maintain a professional and positive attitude with the ability to multitask.
• Perform other duties and responsibilities as assigned.

Qualification Requirements:

• High school diploma or general education degree (GED)
• No special licenses or certificates required
• 0-1 years applicable customer service work experience
• Excellent written and verbal communication skills
  
• Excellent analytical and organizational skills
• Strong problem-solving skills
• Ability to maintain accurate and detailed records
• Ability to multitask and provide high standard of customer service in a fast-paced environment
• Willingness to listen and learn
• Ability to think creatively and innovatively
• Self-starter with a willingness to learn and develop and take feedback well
  
• Valid Driver's License

• Ability to attain Love Field Badge

  
  

Work Environment: