Membership Manager on Duty
Glendale, CA
$17.00-$18.00/hour
Job Title: Manager on Duty (Evening Shift)
Location: YMCA of Glendale
Schedule: Part-Time | 5:00 PM – 10:30PM
Reports To: Executive Director / Operations DirectorPosition Summary
The Manager on Duty (MOD) is responsible for overseeing all evening operations of the Glendale YMCA facility from 5:00 PM to 10:00 PM. This role ensures a safe, welcoming, and well-managed environment for members, guests, and staff. The MOD serves as the on-site leader, handling member concerns, supporting staff, enforcing policies, and responding to emergencies as needed.Key Responsibilities
Facility & Operations Management
Oversee all evening facility operations, including fitness areas, studios, pool (if applicable), and common spaces.
Ensure the building is clean, secure, and operating efficiently.
Conduct routine walk-throughs of the facility to maintain safety and service standards.
Assist with closing procedures, including securing the facility at the end of the shift.
Staff Supervision & Support
Serve as the direct point of contact for evening staff.
Provide leadership, guidance, and support to front desk, fitness, and program staff.
Address staff concerns and ensure adherence to YMCA policies and procedures.
Document incidents and communicate updates to senior leadership as needed.
Member Experience
Greet members and foster a positive, welcoming environment.
Address member concerns, complaints, or conflicts promptly and professionally.
Promote YMCA programs, services, and membership opportunities.
Ensure exceptional customer service standards are upheld.
Safety & Risk Management
Respond to emergencies and incidents in accordance with YMCA protocols.
Complete incident/accident reports accurately and timely.
Ensure safety policies are enforced, including supervision of youth and facility usage guidelines.
Maintain current CPR/AED and First Aid certifications (required).Qualifications
Minimum 2 years of leadership or supervisory experience (fitness, recreation, hospitality, or similar environment preferred).
Strong conflict resolution and customer service skills.
Ability to remain calm and decisive in emergency situations.
CPR/AED and First Aid certification required (or ability to obtain upon hire).
Strong communication and organizational skills.
Ability to work independently and manage multiple responsibilities.Physical Requirements
Ability to stand and walk for extended periods.
Ability to lift up to 30 lbs.
Ability to respond quickly in emergency situations.Compensation
Hourly rate: Based on experience.
Complimentary YMCA membership (if applicable).Work Environment
The Manager on Duty works in a dynamic, member-focused environment during peak evening hours. The role requires strong leadership presence, attention to detail, and a commitment to the YMCA’s mission of strengthening community through youth development, healthy living, and social responsibility.
Location: YMCA of Glendale
Schedule: Part-Time | 5:00 PM – 10:30PM
Reports To: Executive Director / Operations DirectorPosition Summary
The Manager on Duty (MOD) is responsible for overseeing all evening operations of the Glendale YMCA facility from 5:00 PM to 10:00 PM. This role ensures a safe, welcoming, and well-managed environment for members, guests, and staff. The MOD serves as the on-site leader, handling member concerns, supporting staff, enforcing policies, and responding to emergencies as needed.Key Responsibilities
Facility & Operations Management
Oversee all evening facility operations, including fitness areas, studios, pool (if applicable), and common spaces.
Ensure the building is clean, secure, and operating efficiently.
Conduct routine walk-throughs of the facility to maintain safety and service standards.
Assist with closing procedures, including securing the facility at the end of the shift.
Staff Supervision & Support
Serve as the direct point of contact for evening staff.
Provide leadership, guidance, and support to front desk, fitness, and program staff.
Address staff concerns and ensure adherence to YMCA policies and procedures.
Document incidents and communicate updates to senior leadership as needed.
Member Experience
Greet members and foster a positive, welcoming environment.
Address member concerns, complaints, or conflicts promptly and professionally.
Promote YMCA programs, services, and membership opportunities.
Ensure exceptional customer service standards are upheld.
Safety & Risk Management
Respond to emergencies and incidents in accordance with YMCA protocols.
Complete incident/accident reports accurately and timely.
Ensure safety policies are enforced, including supervision of youth and facility usage guidelines.
Maintain current CPR/AED and First Aid certifications (required).Qualifications
Minimum 2 years of leadership or supervisory experience (fitness, recreation, hospitality, or similar environment preferred).
Strong conflict resolution and customer service skills.
Ability to remain calm and decisive in emergency situations.
CPR/AED and First Aid certification required (or ability to obtain upon hire).
Strong communication and organizational skills.
Ability to work independently and manage multiple responsibilities.Physical Requirements
Ability to stand and walk for extended periods.
Ability to lift up to 30 lbs.
Ability to respond quickly in emergency situations.Compensation
Hourly rate: Based on experience.
Complimentary YMCA membership (if applicable).Work Environment
The Manager on Duty works in a dynamic, member-focused environment during peak evening hours. The role requires strong leadership presence, attention to detail, and a commitment to the YMCA’s mission of strengthening community through youth development, healthy living, and social responsibility.
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