Front End Supervisor

Location: McKenzie Corner, 1286 McKenzie Ave., Victoria, BC V8P 5P2

THE ROLE

You will be responsible for assisting the Front End Management Team in overseeing aspects of daily department operations, including delegating tasks, training and developing employees, providing exemplary customer service, modeling and enforcing store policies, reconciling daily cash deposits, and maintaining a clean and appealing storefront. Our ideal candidate will thrive in a busy customer-facing retail environment and be passionate about providing excellent customer service.

• Supervise 8-12 cashiers daily in a fast-paced, high-volume environment.
• Assist the Front End Manager in motivating, training, and developing staff
• Support cashiers in providing an exemplary customer experience.
• Lead by example to uphold all company policies and procedures.
• Accurately perform daily cash reconciliation duties according to store procedures
• Ensure optimum daily staffing levels to meet operational requirements.
• Communicate effectively in a bring-forward manner with Management and HR
• Provide exceptional customer service in all situations, including returns and concerns.
• Efficiently and accurately process cash, debit, and credit transactions.

WHO WE ARE

The Root Cellar sprouted from a deep passion for fresh, local food and sustainable food systems.

What began as a small idea quickly took root in Victoria, where the community embraced and amplified that passion - helping The Root Cellar grow into what it is today. Across both markets, we proudly offer Vancouver Island’s widest selection of locally grown, organic, and conventional produce, alongside a full-service butcher and deli, artisanal groceries, dairy, fresh breads, and bulk foods.

At The Root Cellar, we’re committed to supporting local farmers and makers, celebrating great food, and creating a welcoming place where quality, care, and community come together under one roof.

WHAT YOU BRING TO THE TABLE

• A passion for retail and customer service
• At least 1 year of supervisory experience, preferably in a retail environment
• The ability to multi-task and work efficiently in a high-volume environment
• A desire to work as a team and motivate those around you.
• The ability to navigate sensitive customer situations respectfully.
• Availability including mornings, evening, and weekends.
• The ability to stand for extended periods of time and lift up to 50lbs.
• A passion for great local food!

THE DETAILS

 We offer competitive wages, a Culture of Teamwork, Collaboration & Continuous Learning.

Please submit your resume if you want to apply for this career opportunity.

We look forward to meeting you!

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