Business Development Manager - Healthcare

ABOUT US

Contemporary Office Interiors (COI) is a privately-owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner, Architectural Walls and Commercial Flooring provider. We have offices in Vancouver, Edmonton, Winnipeg, Toronto, and a head office in Calgary. We prioritize people, productivity and value to create more than a place to work— we create a space to succeed.

We're proud of our half-century legacy as a company. Our talented people have brought us to where we are today. COI is and has been honoured to have a passionate team that's committed to creating exceptional spaces that inspire you to be your best.

This role – Business Development Manager - Healthcare - leads the charge in selling the dealership’s product and services through knowledge sharing to new business opportunities in the healthcare sector. Using your strong industry knowledge and business development skills you will leverage your established networks of industry influencers including the BC health authorities (PHSA, PHC, VCH, FHA, IHA, NHA, and VIHA), commercial real estate, contractors, project managers and A&D to uncover leads and ultimately close business achieving assigned sales targets.

WHAT DO WE OFFER?

We offer competitive health benefits, wellness and healthcare spending accounts, and a holiday package that includes the week between Christmas and New Year’s off. You’ll also be getting in as we grow, so growth opportunities abound if you exhibit the knowledge, expertise, and passion to develop within the organization.

This is a full-time permanent position, working out of our impeccably designed and furnished office in Toronto, ON. You’ll mostly work from 8:00 am – 4:30 pm, Monday to Friday, with irregular or extended hours as projects demand.

THE ROLE

We believe in the power of diversity and the power of teamwork. We need both collaboration and individual responsibility to organize effectively around our customer's problems.

The role requires someone who is action orientated, well organized, with strong interpersonal and communication skills that can influence others to affect successful outcomes

The successful candidate will be responsible for Lead Generation, Selling, Managing Quotes, Sales Implementation and relationship management through serving of customer accounts. The Business Development Manager – will also be responsible for the following:

• Generate early stage leads by effectively building “raving fans” within your industry influencer group including business groups, real estate brokers, A&D community, local community organizations, industry organizations such as IFMA, BOMA, etc.
• Research for leads through business journals, newspapers, industry periodicals and publications, internet, etc. and cold calls potential clients in person or by telephone, or combination
• Participates in dealership lead generation programs such as open houses, industry events and follow up diligently on leads provided by the dealership
• Attend sales, team and customer meetings as required and work collaboratively with team members to achieve annual sales goals and business objectives
• Submit weekly sales forecasts for pipeline review along with business plan for growth
• Makes persuasive knowledge-based presentations to customers on dealership’s insights, products and services—in person, through graphical electronic means
• Develops detailed, accurate and professional looking quotes through own effort with the support of a project manager and presents these to the customer in a timely manner
• Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management)
• Provides accounting department with timely information for any necessary credit checks
• Specify product, pricing, product research, sourcing new products and technical order information including custom requirements.
• Work with manufacturers to obtain lead times, contracts, discounts and pricing for order quotes.
• Communicate with clients regarding pricing and lead times and works with manufacturers regarding changes to orders regarding product specification.
• Initiate the service quote requests for deliveries of small and major orders
• Responsible for setting up the sale so that it can be efficiently managed and administered by the dealership, and the dealership operations and business personnel
• Accurately verify, input and communicate all relevant information surrounding orders to ensure timely delivery and accurate billing, including working with internal systems and with both internal and external service providers and vendors
• Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied
• Provide responsive and timely responses to customer inquiries and assist in any issue resolution

ABOUT YOU

• You are confident while interacting at higher levels of an organization. Your entrepreneurial drive, resourceful nature and background in business development allows you to support customers with the many tricky decisions that come along, keeping their projects on track.
• Your in-depth knowledge of their business and needs will win you a seat at the table as a trusted advisor in conceptual planning and design discussions. 
• You will lead all aspects of the sales process from conceptualization, solution development, quoting, product application and specification with the goal of achieving your sales targets.
• Your clients will know how their project is progressing in relation to key timelines. Experience working in the contract office furniture industry is an asset.
• Project management experience and experience with P3 projects is also considered an asset. It would be helpful for the candidate to understand design within healthcare facilities and the special nuances of interior design and furniture requirements in healthcare facilities.
• These are complex sales, where you’ll manage competing priorities, multiple internal and external stakeholders, and varying deliverables. Your adaptability, resilience and experience in a similarly complex sales environment will be crucial for your success here. The number of projects you’ll have on the go at any given time will vary depending on their size and scope. The team you’ll join is collaborative and successful.

Please apply directly to this posting. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

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