Massage Therapist (New York State Certified)

SUMMARY
The Massage Therapist is responsible for performing a variety of high-quality bodywork services at the "Spa at the Peak," including Swedish, Deep Tissue, and Aromatherapy massages.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Confer with clients about their medical histories, lifestyles, and concerns to determine how massage will be most helpful.
• Provide clients with exceptional massage and body treatments based on client consultation and requested services while ensuring all New York State and Serenity Spa standards are upheld.
• Develop and maintain positive, professional relationships with spa guests.
• Demonstrate a working knowledge of all spa services, packages, promotions, and retail products. Use sales techniques to maximize profits.
• Educate guests about available products and recommend products for home use.
• Maintain an organized approach to scheduled services by beginning and ending all treatments on time and to the satisfaction of the guest.
• Maintain procedures to: (1) ensure the security and proper storage of spa inventory and equipment, (2) ensure the security of monies, credit, and financial transactions, (3) replenish supplies, inventory, uniforms, etc., in a timely and efficient manner, and (4) minimize misuse and breakage of supplies to ensure that no reusable goods are wasted.
• Keep the work area and outlying areas of the spa clean and free of clutter to guarantee a comfortable guest experience.
• Communicate with the Spa Manager and team members to execute daily operations, special events, and promotions while ensuring guest satisfaction.
• Assess guest satisfaction, evaluate trends, resolve guest concerns or complaints, and make improvements accordingly.
• Continuously identify customer “wants” and “needs” to assist in the creation of the spa menu, packages, or upgrades.
• Ensure all department, resort, and company policies, procedures, and safety rules are followed at all times.
• Perform all other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional demeanor, positive attitude, and communication skills necessary to work with guests and associates at all levels.
• Ability to develop an understanding of concepts, practices, pre-established guidelines, and procedures used by the company.
• May be required to work nights, weekends, and/or holidays.

EDUCATION and/or EXPERIENCE

• High school diploma or GED equivalent required.
• 1-2 years of experience in a professional spa environment strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• License and proper registration to practice Massage Therapy in New York State required.

PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent manipulation of hands requiring sufficient finger dexterity.
• Repetitive and regular motions using wrists, hands, and/or fingers.
• Ability to maneuver objects up to 50 lbs.
• Consistent and frequent maneuvering and self-positioning.
• Flexibility to work evenings, weekends, and holidays required, with the willingness to flex up or down in scheduled work hours based on business needs.