Merchandise Support Specialist

A Book Company This is a remote role

Merchandise Support Specialist is currently seeking a Merchandise Support Specialist who can thrive in a fast-paced environment., a leading bookstore management company for over 300 academic institutions, is expanding its business into physical campus retail stores and this role will play an integral part in that expansion. This position works closely with the Senior Merchandising Manager.

The primary goal of this position is to assist the Senior Merchandising Manager and the merchandise team with the organization of apparel and merchandise assortments and ensuring these products are reflected in a timely manner on the store website. The ideal candidate is organized, attentive to detail, and excels at time management. Flexibility is also critical as this is a dynamic, ever-changing industry. This position is a remote, work-from-home opportunity with occasional meetings in the corporate office and travel to campus stores.


  • Product creation and management in a POS System
  • Creation of purchase orders in a POS System
  • Assist store management with product inquiries and resolving any issues
  • Oversee the payment of merchandise invoices
  • Maintain product listings on each store websites including creating UPCs and product descriptions, obtaining images, size charts, etc. to enhance the customer experience
  • Partner with other departments within to continuously improve systems and processes
  • Organize, travel to, and execute on-site school events and visits when applicable
  • Perform additional duties as assigned by Senior Merchandising Manager and/or management
  • Show a strong passion for the company brand


  • Bachelor’s degree
  • Minimum 1-year retail experience
  • Excellent verbal and written communication skills
  • Proactive approach to tasks with the ability to be autonomous
  • Strong organizational and analytical skills with attention to detail
  • Must be flexible and comfortable with change; possess the ability to respond effectively to a fast pace, unexpected issues, demanding timelines and evolving priorities
  • Proficiency in Microsoft Office Suite and G Suite (including Excel & PowerPoint)
  • Ability to engage in travel
  • An innate customer focus in all aspects of the position
  • Ability to work well within a team

Employee Benefits leadership knows the secret to the company’s success is largely due to the quality and dedication of its employees and offers a competitive benefits package including health, dental, vision, Group Life/AD&D, long-term disability, 401(k) plan, and paid time off. Compensation is commensurate with experience.

About is a premier online retailer of textbooks and digital course materials. Consistently exceeding industry standards,’s mission is to provide the easiest, fastest, and most affordable way for K-12 and higher education students to buy, rent, or sell textbooks and digital content. The company launched on July 2, 1999, the birthday of original investor Dave Thomas of Wendy’s. From the beginning, their driving force has been meeting the needs of the customers they serve. Remaining an innovative leader in the course materials industry, serves over 300 colleges and universities through an innovative course material solutions suite, including full-service Online Bookstores and the ALL Access program.'s mission enables institutions to increase course material affordability, serving millions of students to date. Through products that simplify the adoption, management and procurement of course materials, propels student success by delivering the right course materials, at the right time, at the right price. Learn more at

Disclaimer: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
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