Technical Project Manager

Overall Job Summary:

SmartLinx Solutions is a rapidly expanding Human Capital Management software company looking to expand the ranks of our Solution Delivery team by adding a talented, tech-savvy project manager. We help organizations improve their employer brand and maximize the value of their talent by deploying a suite solution spanning Time & Attendance, Scheduling, Payroll, and HRMS.

The Technical Project Manager (TPM) reports to the Director of Solutions Delivery and manages an individual pod of assigned consultants. The TPM owns a portfolio of projects assigned to their pod and is the ultimate driver of project success.

Key Responsibilities:

  • Ensures projects are delivered on-time, on-budget.
  • Works fearlessly with stakeholders, internal and external, to drive customer success and achievement of client business objectives.
  • Ensures adequate throughput of projects, not allowing projects to become stalled or road blocked.
  • Drives two-way accountability in project execution; ensures resources manage their assigned tasks effectively while ensuring that the customer fulfills requirements placed on them in the Statement of Work.
  • Identifies and evaluates project risks and develop strategies how to avoid/mitigate the risk or minimize the impact on the overall project.
  • Works with the Finance organization to resolve questions and discrepancies regarding client billing.
  • Documents project progress, client interactions, and key decisions made to ensure there is an ongoing project and client history available.
  • Effectively facilities meetings, ensuring communication flows smoothly and objectives are consistently met.
  • Leads business process and functional requirements gathering sessions, ensuring a clear understanding of the customer’s needs are defined efficiently.
  • Manages projects to traditional measures such as profitability, and their assigned resources to billable and productive utilization.
  • Fosters a personal brand as a trusted advisor to customers and establishes client relationships that long term viable.
  • Assesses and manages risk effectively, ensuring leadership is engaged to help manage clients as much as necessary but as little as possible.
  • Contributes to continuous improvement of the organization by owning components of the technology portfolio, services roadmap, and methodology.
  • Builds and maintains awareness of critical developments for the domains and industries within which SmartLinx Solutions operates.


Education & Experience:

  • Minimum of a Bachelor's degree in Computer Science, Business or related field.
  • Minimum of 2 years of experience in technical project management
  • Extensive experience with software deployments and knowledge of SDLC.
  • Experience managing resource utilization, revenue, and project profitability.
  • Prior experience with software delivery, training, and customer support.
  • Extensive relational database knowledge in MS SQL or MySQL strongly preferred.
  • Experience in workforce management, payroll and HR software a plus.
  • Experience in Agile project management a plus.

Knowledge, Skills and Abilities:

  • Strong customer service skills required.
  • Lead projects and manage multiple tasks involved in meeting deadlines and deliverables.
  • Ability to direct, manage and motivate project team.
  • Build and sustain effective communication with other roles/functional areas involved in the project.
  • Excellent time management skills and ability to work under tight deadlines, often with time and resource constraints while providing adequate attention to detail.
  • Excellent interpersonal skills including patience, flexibility, consideration, discretion, tact, confidence and effectiveness in dealing with people.
  • Ability to communicate technical information to nontechnical personnel.
  • Experience with Human Resources, Time & Attendance and Scheduling or similar software systems application is preferred.
  • Comfortable in speaking with customers, and being able to handle any size group meetings.
  • Ability to clearly communicate thoughts and ideas in person, over the telephone, and in written correspondence.
  • Ability to troubleshoot technical problems, demonstrate problem solving and resourcefulness.
  • Proficiency in MS office applications. Ability to efficiently manipulate data using Excel both for internal usability and external presentation is a must.



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